What are the responsibilities and job description for the Welcome Center position at YMCA of Reading & Berks County?
Welcome Center – $12–$14/hour
Join the YMCA team and make a difference in your community We're looking for a friendly, energetic Welcome Center employee to be the first point of contact for our members and guests. In this role, you'll provide excellent customer service, promote memberships and programs, and help create a welcoming environment for all.
What You'll Do
- Greet and assist members and guests in person and on the phone
- Promote and sell memberships and programs
- Build positive connections with members and support their YMCA experience
- Handle member concerns and apply YMCA policies
- Keep the lobby area clean, organized, and inviting
What We're Looking For
- Strong customer service and communication skills
- Ability to multitask and problem-solve in a busy environment
- CPR certification (or willing to obtain within 60 days)
- Previous customer service experience preferred
Why Work at the YMCA?
- Be part of a mission-driven team that strengthens community
- Opportunities for growth and development
- Supportive, positive, and inclusive workplace
Apply today and help us create a welcoming experience for every member
Qualifications
- Required: Current CPR certification or ability to obtain within 60 days of employment.
- Preferred: High school diploma or equivalent, or a combination of education and relevant experience.
- Preferred: Previous customer service experience.
Salary : $24,000 - $30,000
