Referral Coordinator

The YMCA of Pierce and Kitsap Counties is seeking a Referral Coordinator to join our team.

The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. 

As a Referral Coordinator, you will play a vital role on our Care Coordination team, helping individuals take meaningful steps toward better health and well-being. In this role, you’ll connect people to a wide range of wellness opportunities that include evidence-based chronic disease programs, resource navigation services, membership options, access to YMCA facilities, and more. Through friendly phone and email outreach, you’ll guide referred individuals through enrollment, answer questions, and help them feel supported every step of the way. You’ll also keep thoughtful, accurate records to support program tracking and reporting, while providing essential administrative and logistical support across our Health Initiative services. Above all, this role is about creating a positive, high-quality experience for every participant, grounded in our core values of honesty, respect, responsibility, and caring.

Key Responsibilities:

• Maintain electronic database of health information and enter and sends/receives data through referral management system following all privacy and security procedures and protocols.
• Conduct care coordination conversations with referred individuals and other prospective community members utilizing motivational interviewing and active listening skills.
• Support connecting individuals to various YMCA services including but not limited to evidence-based chronic disease programs, resource navigation services, center programming, membership as well as resources outside of YMCA when applicable.
• Ensure the program/enrollment targets are met and consistent with program standards.
• Assists with marketing and retention activities to create robust classes with high enrollment.
• Ensures accurate intake forms, data collection forms and appropriate program documentation are completed.
• Supports timely and accurate data collection and reporting for Health Initiative Department.
• Follows all privacy and security policies and protocols.
• Maintain open communication and work proactively to build strong relationships with all staff and members.
• Other duties as assigned.

Qualifications:

• One more year of education and/or work experience in health promotion, public health, community outreach, or a similar field.
• Care Management skills and/or Motivational Interviewing skills are preferred.
• Working knowledge of preventive health programs and philosophy
• Intermediate to advanced computer skills and experience with Microsoft Office.
• Ability to work independently and with a team.
• Comfortable interacting with individuals’ health-related information and communicating with health care professionals.
• Positive attitude and previous experience with diverse populations.
• Complete online Child Abuse Prevention training on the first day of employment. Complete other online and in-person training as required.

Wage: $19.00 to $22.00 per hour, depending on qualifications

Hours: Part-Time, Up to 25 hours per week

Location: YMCA Association Office, Tacoma, WA 

Benefits:

All YMCA Employees receive the below benefits:

• A Personal YMCA membership and YMCA360 virtual streaming membership
• Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise

Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:

• HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
• Willamette Dental Plan
• VSP Vision Plan

Ignite your Passion, Live the Y Cause, and Join our Team! To apply visit our website at www.ymcapkc.org.

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled

Salary : $19 - $22