What are the responsibilities and job description for the Member Experience Sales Specialist position at YMCA of Greater Houston?
Brief Description
Are you a natural connector with a passion for helping people find a community where they belong? Join our team and help prospective members discover all the Y has to offer. The ideal candidate will communicate with the voice of a cause-driven leader and highlight the mission and impact of the Y in every interaction.
The YMCA is looking for a Membership Sales Representative who brings energy, purpose, and heart into every conversation. You’ll be the welcoming voice that introduces prospective members to the mission, impact, and transformative programs of the Y—creating meaningful experiences that inspire individuals and families to become part of something bigger.
Be Part of Something Bigger
At the YMCA, we don’t just offer a job—we offer a purpose. If you’re ready to make a difference, support your community, and grow your career while doing meaningful work, we want to meet you.
What You’ll Do
Our mission and core values are brought to life by our culture. It’s who are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. As a cause-driven leader, you are expected to be:
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to resolve routine problems. Ability to maintain confidentiality. Ability to be sensitive and alert to the needs, feelings, and safety of others.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk and hear. The employee frequently is required to walk. The employee frequently is required to use hands to finger, handle, and/or feel objects, tools, and/or controls. Employee must occasionally lift and/or move up to 10 pounds. Possess adequate vision and hearing to safely monitor environment and effective communicate with members
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.
Are you a natural connector with a passion for helping people find a community where they belong? Join our team and help prospective members discover all the Y has to offer. The ideal candidate will communicate with the voice of a cause-driven leader and highlight the mission and impact of the Y in every interaction.
The YMCA is looking for a Membership Sales Representative who brings energy, purpose, and heart into every conversation. You’ll be the welcoming voice that introduces prospective members to the mission, impact, and transformative programs of the Y—creating meaningful experiences that inspire individuals and families to become part of something bigger.
Be Part of Something Bigger
At the YMCA, we don’t just offer a job—we offer a purpose. If you’re ready to make a difference, support your community, and grow your career while doing meaningful work, we want to meet you.
What You’ll Do
- Drive membership growth by engaging in outbound calls to prospective and returning members.
- Understand each caller’s needs to recommend the perfect membership options and programs.
- Schedule and coordinate center experience tours and follow-up communications in coordination with the Member Experience Director.
- Use YMCA systems and tools to deliver a smooth, effective, and high-impact sales experience with prospective members and participants.
- Present timely promotions to spark interest and create urgency.
- Build rapport with individuals from all socio-economic levels and ensure every interaction reflects Y values.
- Identify and manage objections and share patterns with leadership to improve the experience.
- Maintain accuracy and compliance with YMCA policies, procedures, and sales standards.
- Support clerical tasks and perform other related duties as assigned.
Our mission and core values are brought to life by our culture. It’s who are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. As a cause-driven leader, you are expected to be:
- Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.
- Nurturing-To care for, support, and help develop through encouragement.
- Hopeful-Take an optimistic or positive view of future outcomes.
- Determined-To devote full strength and concentrated attention to the cause.
- Genuine–To be honest and open in relationships with others.
- At least one year of customer service, sales, or related experience.
- Certifications required within 30 days of hire: CPR/AED, and First Aid.
- Excellent interpersonal and problem-solving skills.
- Ability to connect with people of diverse backgrounds.
- Basic knowledge of computers and phone systems.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to resolve routine problems. Ability to maintain confidentiality. Ability to be sensitive and alert to the needs, feelings, and safety of others.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk and hear. The employee frequently is required to walk. The employee frequently is required to use hands to finger, handle, and/or feel objects, tools, and/or controls. Employee must occasionally lift and/or move up to 10 pounds. Possess adequate vision and hearing to safely monitor environment and effective communicate with members
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.