Assistant Front Desk Manager

PM Assistant Membership Manager

West

This position is responsible for member engagement, member retention, sales growth, facility safety and oversees all desk service operations. The Assistant Membership Manager assures premier member service in accordance with the YMCA mission, strategic plan, goals and all policies and procedures of the YMCA of Dane County, Inc. and the YUSA Best Practices.

POSITIONS SUPERVISED:

Front Desk Staff and, Volunteers

ESSENTIAL FUNCTIONS:

• Expands membership through high quality member engagement and sales initiatives with a focus on community needs in accordance with strategic and operating plans.
• Increases member retention by demonstrating and training others to provide personalized member experiences and to build positive relationships with and among members, staff, volunteers and/or guests. Creates a supportive, uplifting community environment.
• Demonstrates and trains others to provide consistent excellence in sales presentations, closing techniques, telephone and in-person service, member engagement. Membership and program sales meet the needs of each member or guest and connect them to the Y’s cause.
• Recruits, hires, trains, manages, provides guidance to, develops, coaches, schedules and directs employees and volunteers as needed. Reviews and evaluates employee and volunteer performance. Develops strategies to motivate employees and achieve goals.
• Assists in ensuring Membership Department operates within budget and follows budgeting policies and procedures.
• Assists in the marketing and distribution of YMCA membership and program information.
• Performs Manager on Duty responsibilities when scheduled or as needed. Manages emergencies, unusual circumstances and member discipline. Completes building rounds and assists with maintenance as needed inside and outside the facility. Completes proper report forms and communicates all incidents requiring disciplinary action to Senior Membership Director.
• Supports, participates and promotes employee, volunteer and member engagement in the Annual Campaign and other fundraising activities.
• Actively participates and/or serves in a leadership role for identified Association and Branch activities and special events.
• Acts as a positive role model while implementing YMCA healthy living policies, character development and the four core values of Caring, Honesty, Respect and Responsibility.
• Follows all policies and procedures as set forth in the YMCA of Dane County Employee Handbook and Code of Conduct.
• Performs other duties as requested.

Qualifications:

• Must be at least 18 years of age.

• One to two years service experience required.
• At least one year related experience in administration and providing guidance to employees and/or volunteers is required.
• Requires strong organizational skills and the ability to manage multiple tasks while maintaining an attention to detail and timeliness.
• Requires ability to professionally and effectively communicate with members, staff and supervisors; maintain confidentiality and exchange accurate information.
• Working knowledge of Microsoft Office and Outlook required. Working knowledge of Google Docs preferred.
• Must demonstrate initiative, strong leadership skills, and have the ability to provide guidance to staff with a variety of educational and experiential backgrounds.
• Must possess reliable transportation for travel when required.
• Must have open availability. Schedule will be Tuesday- Saturday PM shifts

• Possess or obtain within the indicated time frame the following certifications and keep all certifications current:

  • CPR/AED and First Aid required within 30 days of hire.
  • Y Orientation, Child Abuse Prevention, Blood Borne Pathogen and Sales and Service training required within 60 days of hire.