Member Services - Manager on Duty

POSITION SUMMARY:

This position is responsible for enforcing the YMCA rules, policies and safety procedures for members, guests and employees. The Manager on Duty also works as a Member Services Team Member and is responsible for providing excellent customer service while answering telephone calls, scanning member cards, assisting members and guests with questions and referring members and guests to appropriate management staff as needed.

ESSENTIAL FUNCTIONS:

• Acts as direct supervisor to all functions related to Front Desk (Including ensuring active member check ins, Member and program registration Forms/packets, Shift closeouts, Accurate Data Entry, Refunds Request forms, compliance with policies within our software).
• Is a visible presence at the facility observing and taking action regarding inappropriate activity within the building, in the parking lots and "green spaces" belonging to the Y; talking to and building relationships with members, guests, and co-workers
• Welcomes members, guests and co-workers and provides excellent customer service by responding to questions and concerns.
• Acknowledges members needs and provides effective and efficient solutions.
• Provides security for the YMCA, ensuring the safety of members, guests, and co-workers while at the YMCA. To include, but not limited to:
• Clearing activity areas to avoid possible injury.
• Securing all doors (offices, emergency exits, main doors, fire alarms, etc.)
• Responding to situations with the possibility of removing members or non-members who act inappropriately, threaten or present a danger to others
• Responding to all incidents within the Y and completing Incident Reports
• Acts as the "Department Supervisor" for all departments in the absence of the Department Supervisor. This includes coaching staff, or in extreme situations, suspending them from further duties until the Department Supervisor is notified to handle the situation further
• Assures that employees are following all YMCA policies and safety procedures
• Understands all emergency procedures, acts responsibly during emergency situations, and completes appropriate incident reports
• Reports any cleaning needs of the building, including locker rooms (checks to assure there are sufficient quantities of towels) and other areas of the building as well as the parking lots, sidewalks, etc. to the custodial department
• Reports any maintenance or repairs needed to the maintenance department/Direct supervisor
• Performs other duties as assigned.

YMCA COMPETENCIES (Team Leader):

Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

• High School Diploma or GED
• At least 21 years old
• One year customer service experience and supervisory experience
• Within 1 week of hire: CPR/AED Certification for Adult, Child, and Infant
• Within 1 week of hire: First Aid Certification
• Within 1 month of hire: Leadership certification

WORK ENVIRONMENT & PHYSICAL DEMANDS:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.

· The employee frequently is required to sit and reach, and must be able to move around the work environment.

· The employee must occasionally lift and/or move up to 10 pounds.

· Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

· The noise level in the work environment is usually moderate.

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Retirement plan

Ability to Relocate:

• Abilene, TX 79605: Relocate before starting work (Required)

Work Location: In person

Salary : $12