Member Services Coordinator

Reports to: Senior Director of Operations

Position Type: Full-time

Location: Abilene Chamber of Commerce, Abilene, Texas

Join the Abilene Chamber Team

The Abilene Chamber of Commerce is seeking a personable, organized and service-minded professional to serve as our next Member Services Coordinator.

This position plays an important role in creating a positive experience for Chamber members—from welcoming new businesses and strengthening member relationships to leading our valued Redcoat Ambassador program. The ideal candidate enjoys connecting with people, managing multiple priorities and providing exceptional service in a collaborative, fast-paced environment.

What You’ll Do

Membership Engagement and Retention

• - Help welcome and onboard new Chamber members.
• - Support member retention and engagement efforts through phone calls, emails, surveys and other outreach.
• - Maintain accurate membership accounts, contact information and representative records in the Chamber’s customer relationship management system.
• Review and approve member-submitted events, business leads and general inquiries.
• - Support the Chamber’s Member of the Week spotlight program.
• - Assist with the creation and annual update of membership and event sponsorship materials.
  
  

Redcoat Ambassador Program

• - Manage and strengthen the Chamber’s Redcoat Ambassador program.
• - Maintain and update the Redcoat Ambassador handbook.
• - Coordinate quarterly Redcoat appreciation luncheons and program updates.
• - Engage Redcoat Ambassadors in new-member onboarding and member-retention efforts.
• - Schedule and coordinate ribbon-cutting ceremonies for new and existing members.
• - Maintain ribbon-cutting information on internal and public calendars.
  
  

Administrative and Team Support

• - Provide administrative support to the President and CEO and senior Chamber staff as needed, including assistance with calendars, travel, meetings and expenses.
• - Serve as a backup for the Chamber’s front desk.
• - Assist with mail collection, bank deposits and general office organization as needed.
• - Help coordinate staff celebrations and organization-wide gatherings.
• - Support the Events Manager with event setup and teardown.
• - Prepare sponsor recap communications following major Chamber events.
• - Represent the Chamber with a positive, professional and helpful attitude.
• - Perform other duties as assigned.
  
  

What We’re Looking For

• - Excellent written, verbal and interpersonal communication skills.
• - A genuine commitment to serving members and building relationships.
• - Strong organizational skills and the ability to manage multiple priorities.
• - Proficiency with Microsoft Office 365.
• - The ability to learn and effectively use ChamberMaster, the Chamber’s customer relationship management system.
• - A valid driver’s license and reliable access to a vehicle.
• - A positive, collaborative and solutions-oriented approach.
  
  

Work Environment and Schedule

Most responsibilities will be performed from the Chamber’s office during regular business hours. Some local travel and off-site work will be required. Occasional evening, weekend or holiday work may also be necessary to support Chamber programs and events.

The position may require extended periods of sitting and computer work, as well as occasionally lifting materials weighing up to 50 pounds.

Benefits

The Abilene Chamber of Commerce offers a competitive benefits package that includes:

• - Paid holidays
• - Vacation and sick leave
• - Group medical insurance
• - Retirement matching
• - Business travel reimbursement
• - Professional development and training opportunities
  
  

Apply

Interested candidates should submit a résumé to ashley@abilenechamber.com.

The Abilene Chamber of Commerce is an Equal Opportunity Employer.