What are the responsibilities and job description for the Vice President of Client Success position at Ylopo?
About Us
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
Why work for Ylopo?
At Ylopo we offer team members:
The VP of Client Success will lead and align multiple teams, including Implementations & Onboarding, Client Success Management, Client Growth/Expansion, Training, AI & Product Support, Website Design & Development, and Website Project Management, into a unified client-first strategy. The role requires a visionary leader with strong operational discipline, the ability to drive cross-functional alignment, and a passion for delivering best-in-class customer experiences at scale.
Key Responsibilities
Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy
Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
Why work for Ylopo?
At Ylopo we offer team members:
- a commitment to personal development,
- guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
- excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
- team building events, team lunches/ happy hours, and other company wide events
- a supportive, caring environment dedicated to continuous learning and growth.
The VP of Client Success will lead and align multiple teams, including Implementations & Onboarding, Client Success Management, Client Growth/Expansion, Training, AI & Product Support, Website Design & Development, and Website Project Management, into a unified client-first strategy. The role requires a visionary leader with strong operational discipline, the ability to drive cross-functional alignment, and a passion for delivering best-in-class customer experiences at scale.
Key Responsibilities
- Develop and execute the overall vision and strategy for the Ylopo client experience, spanning the entire client lifecycle
- Serve as a key member of the executive leadership team, representing the voice of the client in strategic decisions
- Play a key role in shaping company-wide strategy to support growth, scalability, and innovation
- Lead and develop a high-performing leadership team across multiple functions, ensuring alignment with company strategy
- Drive metrics-based performance management, with a focus on NRR, NPS, CSAT, churn reduction, and expansion revenue
- Align and integrate all client-facing functions to create a consistent, seamless journey across the lifecycle
- Implement standardized processes, reporting, and tools across client-facing functions to ensure consistency and efficiency.
- Oversee seamless execution of implementations, onboarding, and support operations at scale.
- Partner with Sales to ensure smooth client handoffs and expansion opportunities.
- Collaborate with Product and Engineering to channel client feedback into roadmap decisions.
- Act as executive sponsor for key enterprise accounts and serve as escalation point for critical client issues
- Standardize processes, tools, and metrics across all client-facing teams to improve efficiency, scale, and quality.
- 10 years of progressive leadership experience in Client Success, Customer Experience, or related functions, ideally within SaaS, MarTech, or technology-driven industries. Real Estate experience is a plus.
- Demonstrated success in reducing churn, increasing net revenue retention (NRR), improving CSAT/NPS, and driving expansion revenue.
- Proven track record of leading large, multi-disciplinary, global client-facing teams.
- Proficiency with client success and automation platforms (e.g., Salesforce, JIRA) and the ability to leverage data and automation to drive efficiency and client outcomes.
- Strong track record of cross-functional collaboration, influencing product roadmaps, and shaping go-to-market strategies to align with client needs.
- A structured, data-driven, and process-oriented mindset with the ability to execute at scale.
Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy
Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
