Vice President, Client Success

Brief Description

As the Vice President of Client Success, you will play a critical leadership role in shaping and nurturing client relationships, driving strategic growth, and ensuring exceptional service delivery across the Moore enterprise. This position requires a dynamic leader with a strong blend of strategic insight, emotional intelligence, and operational excellence.

You’ll lead a high-performing team of client relationship professionals, guiding them to deliver data-driven marketing and fundraising strategies that exceed client expectations and fuel long-term success.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

The Edge Direct Division is a multichannel marketing agency, driven to help leading nonprofits raise maximum funds and brand awareness in support of the important work they do through exceptional insights, service, and integrated marketing solutions. The Edge Direct Division creates bold, transformative marketing solutions that engage donors and build awareness across direct mail, television, radio, print, digital, and social communication channels to create a better world.

Check out www.wearemoore.com for more information.

Your Impact:

• Lead strategic account management for multiple nonprofit clients, aligning marketing and fundraising strategies with their organizational goals.
• Champion client satisfaction through proactive relationship management and serve as the escalation point for high-impact issues.
• Collaborate with internal teams to develop innovative, integrated marketing solutions that drive measurable results.
• Oversee the execution of omnichannel campaigns, ensuring quality, consistency, and performance across all deliverables.
• Monitor and report on key performance indicators (KPIs), providing actionable insights to clients and Moore leadership.
• Foster a culture of excellence, mentorship, and continuous learning within your team.
• Promote cross-functional collaboration and creative problem-solving to deliver exceptional client outcomes.
• Ensure team proficiency in planning, reporting, and data analysis tools to support strategic decision-making.
  
  
  

Your Profile:

• 8–10 years of agency experience, with at least 5 years in direct marketing fundraising.
• Bachelor’s degree in marketing, business, or a related field.
• Proven success in managing and scaling client accounts, with a strong track record of client satisfaction.
• Deep understanding of direct marketing and omnichannel campaign strategies.
• Skilled in interpreting data and generating insights to inform strategy.
• Strong leadership and organizational skills, with experience managing high-performing teams.
• Excellent communication and presentation abilities, with the confidence to engage executive-level stakeholders.
  
  
  

How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.