What are the responsibilities and job description for the Operations Support Specialist position at Yingling Aviation Inc?
The Operations Support Specialist provides day-to-day operational and administrative support for billing, quoting, customer program coordination and work order management. This role ensures accurate data processing, supports customer communication, and assists with financial and operational tracking to maintain efficient workflow and high service standards as well as plays a critical role in supporting our sales and operations teams by providing accurate and timely quotes for products and services.
Key Responsibilities
Billing and Invoicing Support
- Assist with preparation, review, and processing of invoices for OEM maintenance programs, and service events.
- Verify billing accuracy by reviewing supporting documentation, pricing, and work order details.
- Support tracking and follow-up of outstanding invoices and credits.
- Assist with resolving billing discrepancies and routing issues to appropriate teams.
Work Order and Program Coordination
- Support work order setup, updates, and close-out processes.
- Assist with quoting preparation and pricing data entry.
- Maintain accurate program and customer records in Corridor.
- Prepare and deliver monthly processing statistics, aging reports, and financial trend analysis to management.
- Coordinate with Customer Support, Finance, and Operations teams to ensure accurate order processing.
Quoting Support
Analyze customer, operations and/or sales requests and requirements to prepare detailed and accurate quotes.
Ensure all quotes are delivered in a timely manner, adhering to company standards and procedures.
Work and communicate closely with other departments and office personnel to ensure smooth transition of all customer aircraft and coordinate with internal departments to determine cost estimates and pricing strategies
Maintain accurate records of all quotes, organize and manage documentation related to customer contracts, quotations, and vendor communications.
Track and manage the quoting process from request to delivery, ensuring timely responses while working closely with the Sales department.
Utilize Corridor Aviation Systems Software to draft and produce work order quotes.
Customer and Administrative Support
- Serve as a support contact for customer billing and program-related inquires.
- Maintain organized documentation and ensure compliance with company procedures and ISO requirements.
- Assist with preparation of operational and financial reports.
- Support month-end close activities as assigned.
Process Improvement and Compliance
- Follow established billing, warranty, and operational procedures.
- Identify process improvement opportunities and communicate recommendations to leadership.
- Ensure use of current company forms, systems and documentation standards.
- Maintain confidentiality of customer and financial data.
Qualifications
- Associates or Bachelor’s degree in Business Finance, Aviation Management, or related field preferred.
- 2 years of experience in billing, credit management, or program coordination, preferably within an aviation or MRO environment.
- Strong working knowledge of OEM maintenance programs and customer service protocols.
- Proficiency in ERP systems and Microsoft Office Suite (Excel, Word, Outlook).
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and decision-making abilities.
- High level of integrity and commitment to confidentiality.
Work Environment
- Office-based with occasional interaction on the shop floor.
- Must be able to sit and use a computer for extended periods.
- Occasional travel may be required to support customer or OEM relationships.
What We Offer
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for professional growth and development.
- A dynamic, supportive team culture that values innovation and collaboration.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.
This employer uses E-Verify.
FLSA Status: Exempt, Full-time