IT Support Administrator

Description

Job Description

POSITION: IT Support Administrator

REPORTS TO: Director of Support Services

POSITION TYPE: 12-month

START DATE: July 2026

COMPENSATION: $24.34 - $28.60/hour, Home Office Grade 3

At YES Prep, work for a mission that impacts the life trajectory of students and their families. YES Prep creates pathways to extraordinary opportunity through best-in-class development, competitive compensation and benefits, and recognition for your impact. Grow as an authentic leader and be part of a high-performing, team-oriented culture.

Some Quick Stats About Us

• 21,650 Students
• 2,600 Team Members
• 16 Secondary Campuses
• 12 Elementary Campuses
• 91% Students Who Qualify for Free/Reduced-Price Lunch
• 96% Hispanic & African-American Students
• 99% Students Who Are Accepted to a 4-Year University
• 85% First-Generation College Students
• Ranked in the Top 100 High Schools in the Nation, U.S. News & World Report
  
  

We serve the students of Houston, Texas, the 4th largest city across the United States. There are over 20 public-school districts and other great public charter school options within Houston’s city limits serving our increasing population.

THE OPPORTUNITY

YES Prep needs a dynamic IT Support Administrator with a robust set of experiences, to make our mission a reality. As a YES Prep employee, you will achieve jaw-dropping results, create pathways to opportunity for our students, and build transformative relationships.

To put it simply, you will provide administrative support for the IT Support Services team.

THE ROLE

When you join the YES Prep team, some of the work and responsibilities will include:

• Providing administrative support to the Director of Support Services;
• Organizing, receiving, and reconciling device deliveries (shipping coordination, intake, inventory validation, and distribution readiness in partnership with Support Services and campus teams);
• Supporting device and license administration in Absolute including assignments, compliance checks, audits, and reporting to ensure accurate device visibility and readiness;
• Managing T‑Mobile accounts and mobile services, including account administration and coordination with the carrier, and handling distribution, tracking, and retrieval of YIP phones issued to staff;
• Creating, maintaining, and continuously improving documentation, SOPs, and work instructions to enable consistent, repeatable support delivery across the department;
• Maintaining training materials and onboarding resources and coordinating updates as processes, tools, and standards change;
• Managing Support Services communications and change management by drafting updates, coordinating stakeholder messaging, and tracking adoption of new processes;
• Assisting the IT Support Services Manager with maintaining the Service Desk knowledge base such as articles on known issues, workarounds, and standards;
• Providing on-site support coverage as needed to maintain continuity when Field Service Technicians are unavailable;
• Maintaining the Support Services SharePoint and external-facing campus support documents by keeping them organized, current, and easy to navigate;
• Maintaining and updating the Device Readiness Playbook by coordinating with Academics and Schools teams to support assessment device readiness planning and execution;
• Additional duties as assigned.
  
  

THE PERSON

We seek staff with a multitude of backgrounds, talents, interests, and ideas. Certain traits consistently shine through our most successful employees: passion for the mission, drive for results, care for students, and resilience. Other traits needed and desired for this role are:

THE MUST HAVES

• Associate’s degree
• 2 years of relevant experience
• Working knowledge of relevant hardware, software, and end-user support tools
• Strong troubleshooting, prioritization, and problem-solving skills
• Strong customer service, written, and verbal communication skills
• Self-motivated, detail-oriented, and able to manage multiple tasks in a fast-paced environment
• Ability to build positive working relationships in a collaborative team environment
• Ability to maintain professionalism and sound judgment under pressure
• Willingness to travel up to 30% to YES Prep campuses and work occasional evenings or weekends as needed
• Openness to feedback and a commitment to continuous learning and professional growth
  
  

THE MUST HAVE BELIEFS

• Belief in and commitment to the mission and core values of YES Prep Public Schools
• Desire to disrupt systemic status quos in education
• Willingness to go above and beyond to disrupt said status quos
• Passion to develop resiliency through a relentless pursuit of jaw-dropping results
• Conviction that high expectations high accountability = high performance and high growth
  
  

THE NICE TO HAVES

• 1 year of experience in IT support, operational support, or technical administration
• Experience coordinating projects, deployments, or process improvements
• Experience working in a K–12 or multi-site support environment
• Associate or bachelor’s degree in information technology, Business Administration, or a related field
• Relevant certifications such as CompTIA A , Project , ITIL, or similar
  
  

THE PERKS

• Compensation – This position is a non-exempt, hourly position; offers commensurate with experience.
• Health and Supplemental Insurance – A $0 monthly medical option that includes $600 towards a Health Savings Account, in addition to a variety of supplemental benefits including Dental, Vision, Disability, Life, etc. Employees must work 20 hours a week to be eligible for a full spectrum of benefits, and 10 hours a week minimum for medical benefits.
• Retirement Plans – Participation in Teacher Retirement System of Texas and a 457b Retirement Plan.
• Paid Time Off – Employees working 20 hours a week receive 15 days of Paid Time Off in addition to the system closures during the Academic Calendar.
  
  

Please note, part-time hourly employees (working fewer than 40 hours/week) do not receive pay during system closures. Additionally, 10- and 11-month hourly employees do not receive pay during the months in which they are not working.

• Paid Leave Programming – In the event you need to be out due to medical needs (including maternity and paternity leave), YES Prep offers paid leave, paid out at 100%, based on eligibility and tenure.
• Professional Development - YES Prep values longevity and performance over time. We invest in developing leaders through high-quality programs, effective coaching, and ongoing professional development.
• Award Winning Culture – The strong cultures of our campuses and Home Office are just one of many reasons we were named Houston’s Best Place To Work in 2018, 2019, and 2021. We won the 2012 Broad Prize for Excellence in Urban Education and were a 2016 finalist as well
  
  

YES Prep is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, ethnicity, religion, gender, sexual orientation, gender expression, national origin, disability, age, marital status, military status, pregnancy, or parenthood.