Parts Representative

Yellowhouse Machinery is currently accepting applications for Parts Representatives at our Amarillo, TX location.

The Parts Sales Professional is a proactive, customer focused role dedicated to delivering complete, solutions driven support that keeps equipment operating reliably. Rather than simply filling orders, this position actively engages customers through outbound calls, relationship building, and attentive service; to identify their needs before downtime occurs. The Parts Sales Professional serves as a knowledgeable partner, helping customers select the right parts, fluids, and accessories to ensure repairs are completed correctly the first time. Through exceptional communication, problem solving, and a proactive approach, this role enhances the customer experience, drives equipment uptime, and strengthens long-term partnerships.

Responsibilities

• Provide professional, solutions-focused service at the parts counter and via phone, email, and text

• Identify customer needs and recommend complete parts solutions, including alternatives when appropriate

• Ensuring customers leave the counter with everything needed to complete the service or repair the first time.

• Daily follow up on open quotes, open orders, and will-call items to ensure timely resolution

• Daily customer outreach through assigned customer accounts and inactive customer cold calling.

• Build rapport quickly and create a positive customer experience

• Support Service Technicians with timely and accurate parts fulfillment. While also maintaining communication throughout the duration of the work order.

• Work collaboratively with Parts, Service, and Sales teams

What success looks like - Key Results Areas

• Monthly Over the Counter Sales Production

• Year over year average order value (AOV) growth through purposeful cross-selling and upselling

• 
  Open quote conversion percentage

• Inactive customer conversion percentage

• Complete account coverage ever 90 days on 100% of assigned accounts

What it takes – Knowledge, Skills, and Abilities

Required

• Strong communication and customer service skills

• Ability to work independently and as part of a team

• Effective time / schedule management skills

• Strong knowledge in heavy equipment functional systems (hydraulic, engine, powertrain systems)

• Willingness to participate in company training including coaching and training related to sales processes and effective communication methods.

• Ability to participate in Saturday store coverage and on call rotations.

• Ability to comply and operate within the company core values (Teamwork, Integrity, Perseverance).

Preferred

• 3-5 years sales process experience

• 3-5 years heavy equipment experience