Call Center Representative (FQHC)

Yehowa Medical Services is a federally qualified clinic with 6 locations in Los Angeles county. We are a family practice and we looking for bilingual (Spanish/English) Call Center Representative.

In this position, you will be responsible for providing timely and courteous telephone assistance, answering screens and triage a high volume of incoming calls, and will verify and updating all demographic and insurance information in or EHR system(eClinicalWorks).

Duties and Responsibilities

Patient Coordination & Scheduling

• Prompt Communication: Answer all telephone calls in a polite, professional manner.

• Data Entry: Accurately enter demographic and insurance information into e-ClinicalWorks.

• Scheduling: Manage appointments by verifying dates, times, and providers; remind patients of items to bring (ID, insurance, copays) and arrival times.

• Outreach: Conduct appointment reminders, reschedule missed appointments, and follow up with patients via mail after three unsuccessful contact attempts.

Clinical Support & Documentation

• Clinical Tasks: Monitor "jelly beans" daily for e-prescription refills, telephone encounters, and lab results; schedule patients accordingly.

• Log Management: Maintain the after-hours message log and the ER admission/discharge log.

Patient Advocacy

• Liaison Services: Act as a bridge between patients and the clinic, directing calls to appropriate departments.

• Conflict Resolution: Use sound judgment to handle upset patients and escalate calls to the Practice Manager or Triage Nurse when necessary.

Skills & Requirements

• Technical Proficiency: Knowledge of Microsoft Word, Excel, and Medical Terminology.

• EHR Experience: Familiarity with e-ClinicalWorks is a significant plus. (Preferred can train)

• Communication: telephone etiquette and the ability to relate to diverse socioeconomic and ethnic backgrounds.

Qualifications

• Education: High School Diploma or GED required; Associate’s degree or healthcare certification preferred.

• Certification: Current BLS/CPR certification required. Medical Assistant (MA) certificate preferred.

• Experience: Minimum 1 year in customer service or a clinical environment.

• Bilingual: Proficiency in Spanish is highly preferred.

• Compliance: Must maintain annual TB clearance, Fitness for Duty, and required vaccinations.

• Availability: Must be available to work overtime and weekends as needed.

Work Remotely

• No

Ability to commute/relocate:

• Torrance, CA 90503 :Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Medical scheduling: 1 year (Required)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $21 - $24