What are the responsibilities and job description for the Call Center Representative position at Catalina Express?
We begin recruiting seasonal staff in February of each year to start training for the busy spring and summer months. With Labor Day officially ending summer, we gradually begin reducing our staff to compensate for the change in business demands during the fall and winter months. If an employee is not retained during our off-peak season, but maintained a positive employment record with Catalina Express he/she may be invited to come back the following season.
To apply, please email your completed application and resume to hrmail@catalinaexpress.com. You may also mail in your application and resume to Human Resources at 385 E. Swinford St., Second Floor, San Pedro, CA 90731 or drop off your application at any one of our ticket windows.
Hourly wage begins at $19 per hour.
Responsibilities
- High-Volume Support: Efficiently handle inbound calls while meeting productivity and quality targets.
- Booking Management: Expertly create, modify, and cancel reservations using company scripts and product knowledge.
- Problem Solving: Identify passenger needs, research issues, and provide timely, accurate solutions.
- Sales & Service: Build rapport through “above and beyond” service and identify upselling opportunities.
Essential Skills & Qualifications
- Soft Skills: Patient, empathetic, and professional with strong active-listening skills.
- Efficiency: Strong multitasker with excellent time-management abilities.
- Technical: Proficient in computer navigation and typing (min. 35 WPM).
Preferred Skills & Qualifications
- Bilingual: Proficiency in a second language is a plus.
- Tech-Savvy: Familiarity with call center platforms and digital dashboards.
Work Environment
- Flexibility: Ability to work varied shifts, including weekends and holidays.
Salary : $19