Field Trainer - SafeSplash Company Owned School

The Company-Owned School Field Trainer plays a critical role in supporting consistent, high-quality execution of our swim curriculum, training standards, and customer experience across company-owned locations. This role is responsible for delivering hands-on, in-water and on-deck training, supporting Senior Swim Instructor development, and reinforcing training quality, curriculum execution, and product standards across locations.

This individual will serve as a key partner to field teams by helping elevate teaching quality, swimmer progression, safety standards, and overall program consistency across company-owned schools. The Company-Owned School Field Trainer will partner with General Managers, instructors, and leadership teams to support training execution, coaching, staff development, and consistent delivery of curriculum and customer experience standards.

While this role will primarily focus on training and coaching teams to existing curriculum and operational standards, the individual will also have the opportunity to collaborate with the broader Product and Training teams to support the development of new training content, resources, and initiatives that continue to strengthen the organization.

Benefits

• Competitive pay

• Medical, dental, and vision benefits
• Paid time off and holidays
• 401(k) with company match (where applicable)
• Travel reimbursement and mileage coverage
• Ongoing training and professional development opportunities
• Career growth opportunities within a growing organization
• Collaborative, mission-driven work environment

• Opportunity to make a direct impact on swimmer safety, skill development, team development, and customer experience

KEY RESPONSIBILITIES

Training & Development

• Deliver engaging and effective onsite training for instructors, deck supervisors, management teams, and company-owned school staff

• Support new hire onboarding and instructor development, including in-water instruction and safety standards
• Partner with General Managers and leadership teams to support staff development and training needs
• Reinforce proper execution of curriculum, teaching techniques, and class structure
• Provide ongoing coaching and feedback through observations, follow-ups, and performance support
• Conduct hands-on coaching to improve teaching consistency, swimmer progression, and customer experience execution
• Support Learning Management System (LMS) initiatives and assist field teams with training resources as needed
• Participate in and support customer experience training initiatives to reinforce consistent, positive interactions with swimmers and families

• Collaborate with the Product and Training teams to support the creation, refinement, and rollout of training materials, resources, and educational content

Curriculum & Product Execution

• Maintain deep knowledge and expertise of company curriculum, teaching methodology, and training standards

• Ensure consistent implementation of curriculum and product standards across company-owned schools
• Identify gaps in execution and partner with leadership to address training opportunities
• Support the rollout of new programs, initiatives, and product updates
• Reinforce consistency in lesson structure, swimmer progression, and teaching quality

• Assist with testing, feedback, and continuous improvement efforts related to curriculum and training initiatives

Field Support

• Travel regularly to company-owned locations to conduct observations, hands-on trainings, coaching, and quality assurance support

• Partner with General Managers and field leadership to support instructor development, coaching consistency, and training execution
• Provide hands-on support during peak operational times, including evenings and weekends
• Build positive relationships with field teams through supportive coaching and collaboration
• Support location staff in creating a positive, safe, and engaging experience for swimmers and families

• Reinforce customer experience standards through onsite support, coaching, and collaboration with field teams

Quality Assurance

• Conduct instructor observations and provide clear, actionable feedback

• Maintain strong attention to detail to ensure adherence to brand, safety, curriculum, and training standards
• Track and communicate training progress, opportunities, and outcomes
• Help reinforce consistency in teaching quality and customer experience across locations

• Support ongoing evaluation of training effectiveness and opportunities for continuous improvement

Collaboration & Communication

• Partner closely with Operations, Product, and Training teams

• Communicate effectively with all levels of the organization
• Share best practices, successes, and opportunities across locations
• Serve as a collaborative and supportive resource for General Managers and company-owned school teams

• Contribute ideas and feedback to help strengthen training systems, resources, and field support initiatives

Qualifications

• Experience in training, coaching, teaching, or leadership development (aquatics or youth programs preferred)

• Strong understanding of curriculum-based instruction; aquatics experience preferred
• Proven ability to lead engaging, hands-on training sessions
• Excellent communication and interpersonal skills
• Strong organizational and time management skills with the ability to manage multiple priorities
• High attention to detail and commitment to quality standards
• Positive, team-oriented, and solutions-focused mindset
• Ability to adapt training style to various learning styles and experience levels

• Ability to build strong relationships and support team development across multiple locations

Requirements

• Ability and willingness to travel up to approximately 75% of the time, primarily supporting company-owned locations throughout Long Island, with occasional travel to company-owned locations across the country

• Availability to work evenings and weekends as needed to support onsite training, coaching, and field development initiatives
• Ability to lead in-water training sessions and demonstrate swim instruction techniques
• Comfortable providing direct, constructive feedback in a professional and supportive manner

• Ability to support a fast-paced, multi-location training environment

What Success Looks Like: Consistent execution of curriculum and teaching standards across company-owned locations

#slbspo