Customer Service Specialist

Company Overview: US Sports Camps (USSC), headquartered in San Rafael, California is the licensed operator of NIKE Sports Camps. It was started in 1975 with the same mission that it defines today: To connect passionate coaches with young athletes to facilitate athletic and personal development in a positive and safe environment. By partnering with the country’s best coaches to direct our camps and by providing them with valuable operational and marketing support, USSC is the largest operator of sports camps in the world. USSC’s offerings include youth and adult camps in baseball, basketball, cross country, dance, field hockey, football, golf, gymnastics, lacrosse, multi-sport, pickleball, rugby, rowing, running, soccer, softball, swimming, tennis, track & field, volleyball, water polo, and wrestling.

Job Overview: USSC is seeking multiple Customer Service Specialists to assist with customer service initiatives for the Camp Success Team. The ideal candidate is energetic and motivated, and possesses excellent customer service, communication, interpersonal, and computer skills. They exude professionalism and positivity, are highly organized, detail-oriented, efficient and well-versed in the Microsoft Office Suite applications. Proficient verbal, written, and computer skills are a must. This person will be responsible for executing excellent customer service to camper families in a fast-paced environment. Success in this role requires organization, resourcefulness, incredible customer service, total follow-through, and most importantly, an understanding of what has made US Sports Camps successful for the past 50 years: a full commitment to servicing our coaches and customers with an unwavering passion for youth athletic and personal development. This is a Part-time, seasonal non-exempt role from May 27th to July 31st / Aug 7th located at the US Sports Camps Headquarters in San Rafael, CA. (Hybrid Role) 

Qualifications:

· Enrollment as a college/university student/recent grad

· At least one year of customer service experience.

· Proficient computer skills, including Microsoft Office.

· Strong verbal and written communication skills.

· Proactive work style and self-management skills.

· Excellent organization, time-management, and multitasking abilities.

· A passion for athletics and social impact.

Scope of Work:

· Provide outstanding customer service through phone and email communication.

· Assist customers with information, enrollment, and issue resolution.

· Utilize Standard Operating Procedures (SOPs), FAQs, and resources for effective problem-solving.

· Identify and escalate issues for resolution.

· Manage camp waitlists and balance dues.

· Collaborate with other departments.

· Assist with company projects as needed.

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