What are the responsibilities and job description for the Inside Sales Coordinator position at YBI Recruiting?
IFP Motion Solutions is looking for an Inside Sales Coordinator to join their team! The Inside Sales Coordinator plays a critical role in managing incoming customer orders and inquiries and providing exceptional technical support.
About IFP:
IFP Motion Solutions Inc. is a growing motion control company based in Cedar Rapids, Iowa, with operations in 13 states. All locations work together to provide a range of services including manufacturing, repair, design engineering, and distribution of components. Their customer base includes industrial manufacturers, mobile integrations, and fluid power OEMs. With a knowledgeable sales team and a large inventory, they have the capability to design, prototype, manufacture, and service a wide range of motion control systems.
Key Responsibilities:
Call Management:
- Prioritize incoming phone calls
- Checking pricing, product and lead times for customers and internal partners
- Ensure timely and efficient handling of customer inquiries and concerns
Order Processing:
- Enter and process customer service requests accurately through the data system
- Perform order maintenance, addressing changes related to pricing, quantity, delivery, or any other modifications after order entry
Technical Support:
- Provide technical information and assistance to customers, enabling them to make informed decisions on product selection
Customer Communication:
- Maintain regular communication with customers regarding order status, shipping updates, quotes, and addressing any concerns they may have
- Collaborate with internal teams to ensure seamless coordination between departments in addressing customer needs
Minimum Requirements:
- Minimum of 1 year of customer service/sales experience
- Proven track record of effectively managing customer inquiries and providing exceptional service
- High School Diploma
Preferred Qualifications:
- Mechanical aptitude is a big plus, with knowledge of hydraulics and/or automation considered advantageous
- Associate or bachelor’s degree is a plus, demonstrating a commitment to professional development
- Technically savvy with the Microsoft suite; experience with CRM/ERP systems is strongly preferred. Especially Prophet 21 CRM
Starting wage commensurate with the experience level of the candidate. Enjoy a rewarding work environment and competitive benefits, including 401(k) and Profit Sharing with financial advisor support, medical, dental, vision plans, life and pet insurance, wellness program, and fitness club subsidies.