Inside Sales

Job Summary: 

The Inside Sales Representative is responsible for supporting profitable sales growth and maintaining strong customer relationships within the steel service industry. This role requires strong communication, product knowledge, and problem-solving skills to ensure customers receive exceptional service and value. The Inside Sales Representative must be adaptable in a fast-paced environment, capable of responding quickly to customer needs, and committed to delivering consistent value that strengthens long-term customer relationships and supports overall business objectives.

Essential Functions & Job Responsibilities: 

·       Customer Service—

o   Assesses the customer’s business and identifies areas of opportunity to provide value

o   Coordinates follow-up with customer to ensure timely and accurate deliveries

o   Takes a proactive approach to anticipating and preventing problems - i.e., defines the problem, investigates obstacles, and analyzes alternative solutions

o   Coordinates the resolution of customer complaints regarding damaged/incorrect material and delivery/inventory problems

·       Product Knowledge—

o   Possesses or develops knowledge of carbon and non-ferrous product lines to recommend the best solutions for customer needs.

o   Knowledgeable about the company’s processing equipment and its capabilities to accurately answer customer questions, identify opportunities, and recommend value-added solutions to our customers.

o   Clearly explains pricing structures, including material costs, processing charges, delivery factors, and market influences.

·       Processing Orders—

o   Determines processing requirements and lead times to provide accurate delivery to customer

o   Coordinates orders with warehouse and appropriate sales departments to ensure timely product delivery to customers

o   Accurately enters order data and maintains complete records.

o   Maintains reporting systems to update account plans and objectives based on customer profit potential.

o   Uses, demonstrates, and sells the company’s customer portal, ensuring customers understand its features, benefits, and value.

·       Pricing—

o   Establishes pricing guidelines in coordination with Sales Management and related departments

o   Clearly communicates pricing details to customers, ensuring transparency and understanding of cost drivers.

·       Business Promotion—

o   Identifies and develops new sales opportunities.

o   Make outbound calls to customers and prospects as part of broader marketing initiatives.

o   Promotes and educates customers on the company’s online customer portal to increase adoption and engagement.

·       Other Duties—

o   Adherence to the Norfolk Iron Code of Ethics in doing business with customers

o   Responds to periodic requests for information from management and corporate functions

o   Actively participates in weekly Sales meetings and represents Sales in BAM as necessary

o   Meets annual training requirements for Inside Sales

o   All other duties as assigned

Required Skills & Abilities:

·       Strong negotiation skills

·       Organize/prioritize daily work activities to provide the best service to customers

·       Maintain professionalism and composure in all situations

·       Strong follow-up skills

·       Concentrate and maintain productivity in high pressure situations

·       Intermediate computer knowledge and proficiency

Education and Experience:

·       High school diploma or GED

·       College preferred but not required

·       3—5 years of experience in Sales or Customer Service required, OR

·       2 years in sales of flat roll metal products or metal fabrication

·       An equivalent combination of education and experience may be substituted

Physical Demands & Work Environment:

·       Use hands and fingers to type and conduct computer tasks for up to 8 hours per day.

·       Typical office environment with minimal exposure to loud noise.

·       Over 2/3 of work time sitting, working on computer, using keyboard, talking on the telephone. Bending, twisting, typing using fine motor skills, using hands and fingers up to 8 hours per day.

·       Over 2/3 of work time will also be spent communicating verbally and in writing.