911 Operator II - YCSO (Prescott)

Under general supervision, receives, transmits, and monitors radio communications to and from fixed or mobile transmitters and operates a telephone exchange and teletype equipment for dispatching proper equipment and personnel to expedite work operations.

• Answers the telephone and all systems and receives emergency calls from citizens, law enforcement agencies or fire departments requesting/reporting emergencies, information, and assistance. Documents pertinent information into the Computer Aided Dispatch System.  Determines proper personnel response and dispatches units.
• Enters information into a Computer Aided Dispatch (CAD) system and quickly prioritize and assign call for service; updates unit activities; communicates, tracks, and monitors the status, location, and availability for units.
• Manages communications of emergency personnel responding to incidents operations during events such as active shooter and officer down responses.
• Takes protective actions for first responders by providing life-safety information during responses; analyzes conflicting and/or limited location information to direct first responders to the scene; negotiates with suicidal callers or hostage takers; and deploys to the scene of planned events, major emergencies, or ongoing incidents.
• Perform records inquiries (e.g., registration, drivers’ license, wanted persons); provides criminal history information or national crime history; enters records into manual and automated systems.
• Provides general information to the public.
• Attends meetings and trainings as per departmental requirements.
• Performs other job-related duties as assigned.

Education:
High school diploma or equivalent. 

Experience:  
A minimum of six (6) months of relevant experience. 

Additional Requirements:
Must possess a valid Arizona driver’s license.
All persons applying for employment with the Sheriff’s Office shall be required to meet the following general qualifications: integrity, honesty, dependability, industry thoroughness, accuracy, good judgment, initiative, and courtesy. 
All persons will be required to complete a thorough background investigation to include, but not limited to polygraph, psychological, and physical fitness test. 
All persons must successfully complete a minimum six (6) month probation period.Required Knowledge, Skills, and Abilities:

  Knowledge of:

• Applicable emergency communication technologies.
• Business English, spelling, grammar, punctuation, and composition.
• Clerical office practices and procedures.
• Research techniques and report writing.
• Current Microsoft Office software.
• Filing and recordkeeping.

Skill in:

• Emergency communications.
• Exercising good judgment, applying logical thinking, and making sound decisions to accomplish tasks. 
• Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
• Establishing and maintaining effective working relationships with employees, other agencies, and the public.
• Organization and adherence to detail.

Ability to:

• Prioritize tasks and address the most critical and pressing demands first.
• Work under extreme pressure, exercise good judgement, and make sound decisions during emergency situations. 
• Maintain manual and automated records while handling emergency situations.
• Work rotating shifts, which includes weekends and holidays.
• Observe or monitor objects, data, and/or behavior to determine compliance with prescribed operating or safety standards.
• Use graphic visual aids, blueprints, schematics, or layouts.
• Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
• Keep management informed of key operating issues affecting the department.
• Remain current in knowledge required to perform assigned duties.  
• Handle confidential matters and maintain discretion.
• Act with courtesy, tact, and diplomacy.

Work Environment:
The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.

Physical Requirements:
Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effectively in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.

Additional Job Information:
FLSA: Non-Exempt
Grade: 7
Classification: Classified
Safety Sensitive: Yes

Salary : $26 - $40