Front Desk Associate

Overview
Join our dynamic hospitality team as a Front Desk Associate, where you will be the welcoming face and first point of contact for our guests. This energetic role offers an exciting opportunity to deliver exceptional guest experiences by managing front desk operations with enthusiasm and professionalism. Your vibrant personality and attention to detail will help create memorable stays and foster guest loyalty in a lively resort or hotel environment. We are committed to providing a paid, engaging position that values your hospitality skills and passion for guest service.

Duties

• Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in/check-out process
• Manage multi-line phone systems with professionalism, providing accurate information and courteous assistance
• Handle guest inquiries, requests, and complaints promptly, demonstrating excellent customer service skills
• Maintain guest records, reservations, and billing information accurately using hotel management software
• Conduct night audits when scheduled, verifying daily transactions and ensuring financial accuracy
• Coordinate with housekeeping and maintenance teams to address guest needs swiftly and efficiently
• Uphold phone etiquette standards and ensure all communication reflects our commitment to hospitality excellence

Skills

• Proven experience in hospitality management or hotel front desk operations, with a strong focus on guest relations
• Bilingual or multilingual abilities to serve diverse guests effectively and enhance guest experiences
• Knowledge of hotel management systems and multi-line phone systems for efficient communication
• Exceptional customer service skills with a friendly, energetic demeanor that fosters guest satisfaction
• Strong organizational skills to manage reservations, check-ins, check-outs, and administrative tasks seamlessly
• Ability to handle night audit procedures accurately while maintaining attention to detail
• Excellent communication skills, including phone etiquette and the ability to resolve issues diplomatically

This role is perfect for individuals passionate about hospitality management who thrive in fast-paced environments. If you have hotel experience or a background in guest services, your skills will shine here! We value bilingual team members who can connect with guests from all backgrounds. Join us to be part of a vibrant team dedicated to delivering outstanding hospitality experiences every day!

Pay: $20.60 - $24.81 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Salary : $21 - $25