Front Desk Agent

Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out processes efficiently while ensuring guest satisfaction.
• Handle reservations, cancellations, and modifications through phone systems and online platforms.
• Provide information about hotel amenities, services, and local attractions to enhance guest experience.
• Conduct night audits as required, ensuring accuracy in financial transactions and reports.
• Address guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain front desk operations by keeping the area organized and stocked with necessary supplies.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.

Skills

• Proficient in phone systems to manage incoming calls effectively.
• Strong background in guest services with a focus on customer satisfaction.
• Experience in night audit procedures is preferred but not mandatory.
• Familiarity with hotel management software is advantageous.
• Excellent customer service skills with the ability to communicate clearly and effectively.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Knowledge of hospitality management principles is beneficial for understanding guest needs.
• Previous experience at the front desk of a hotel or similar establishment is desirable.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Type: Full-time

Pay: $10.50 - $12.50 per hour

Work Location: In person

Salary : $11 - $13