What are the responsibilities and job description for the Client Partner position at YASH Technologies?
The Client Partner (CP) is the end-to-end owner of a client relationship. As the primary face of YASH to the client, the CP is accountable for account growth, commercial health, client satisfaction, and delivery success - building executive relationships, driving account expansion, and orchestrating internal teams to ensure commitments are met.
In developing markets where a separate Account Executive role may not yet exist, the CP may also drive new client acquisition — identifying, pursuing, and converting prospects while maintaining ownership of existing accounts.
Key Responsibilities (will vary by market maturity)
- Client Ownership & Relationship Leadership
- Growth & Commercial Outcomes
- Delivery Orchestration & Engagement Oversight
- Strategic Account Planning & Expansion
- Cross-Functional Leadership
Success Metrics
- Account revenue growth (% YoY); revenue quality; margin improvement on engagements; net new revenue if applicable
- Service line, geography, and revenue expansion within account(s)
- Reduction in delivery escalations and transition risks; Client satisfaction / NPS
- Pipeline health and opportunity conversion rate
Qualifications
- Typically, 6–10 years of experience, depending on account complexity — ranging from early-career MBAs with strong client acumen to seasoned account leaders managing strategic portfolios.
- Proven ability to own, manage, and grow end-to-end client relationships — experience driving revenue, profitability, and delivery excellence across IT services or consulting engagements.
- Recognized as a trusted relationship builder — able to engage at multiple levels of the client organization, influence CXOs, and act as a strategic advisor.
- Demonstrated business acumen — skilled at balancing client success with profitability; experienced in renewals, pricing, contracts, negotiations and financial management.
- High aptitude and curiosity — able to connect technology, business, and strategy to create client value.
- Excellent communication, articulation, and executive presence to build lasting client trust.
- Collaborative, empathic, and influential leader – able to align internal teams to drive outcomes without formal authority.
- Technically fluent and business-savvy — understands YASH’s technology portfolio and connects it to client priorities.
- Execution & detail-oriented; ensures commitments are met through structured governance and proactive problem-solving.
- Bachelor’s degree required; MBA or equivalent postgraduate degree preferred.