Customer Support/inside sales.

Customer Service & Sales Support Specialist

Pay: $18.00–$22.00 per hour, based on experience

Schedule: Full-time, Monday through Friday, 9:00 a.m.–5:30 p.m. Additional hours may be required during peak seasons.

Location: In person at 379 County Road 2500, Crete, NE 68333

Benefits: Paid time off

Join the Yard Boss Team

Working for Yard Boss is like joining a family. We are Lincoln’s only locally owned and operated, fertilization-focused lawn care company committed to providing dependable service with a personal, human approach.

Our team takes pride in knowing Lincoln and surrounding area lawns inside and out. We value hard work, accountability, and continuously improving efficiency so we can provide high-quality service without sacrificing the personal touch our customers value.

We are looking for a customer-focused, organized, and dependable Customer Service & Sales Support Specialist to serve as one of the first points of contact for our customers.

This position supports current clients, responds to new customer inquiries, manages scheduling and account information.

What You’ll Do | Key Responsibilities and Expectations

Service Knowledge

• Develop and maintain a strong working knowledge of all Yard Boss services, pricing, scheduling requirements, and seasonal availability to provide customers with accurate information and recommendations

Customer Service Support

• Provide prompt, service-minded, and professional customer support by phone, text, and email
• Answer and manage incoming calls with a goal of maintaining at least an 85% answer rate
• Address customer questions about services, scheduling, billing, and payments
• Resolve customer concerns and complaints with patience and professionalism
• Process scheduling changes, cancellations, payments, and account updates
• Enter and maintain accurate customer information and communication records
• Identify the appropriate next step for customer concerns, including creating and routing service tickets when needed
• Collaborate with office, dispatch, and field technician teams to adjust customer schedules during weather delays while maintaining service quality and clear customer communication

Inside Sales Support

• Respond promptly to new customer inquiries and estimate requests
• Gather information to understand each customer’s lawn care needs through thoughtful conversations
• Educate customers and recommend available services based on their individual needs
• Manage prospective customers from initial inquiry through estimate approval, including preparing and sending estimates, service information.
• Identify opportunities to advise current customers on additional services that meet their lawn care needs
• Create new customer accounts and update existing accounts to reflect service additions and upgrades
• Accurately track lead sources, follow-up activity, and outcomes to support reliable reporting and company goals

Office and Administrative Support

• Work independently when appropriate while maintaining a collaborative, cross-functional mindset that supports the needs of the company as a whole
• Support marketing initiatives, including market research, digital advertising campaigns, promotional materials, and customer outreach efforts
• Maintain established customer service and office procedures while identifying and recommending opportunities to improve efficiency
• Collaborate with team members and adjust priorities during peak seasons to maintain consistent customer service and service quality
• Assist with special projects identified by the Leadership Team as needed

You’ll Thrive in This Role If You

• Enjoy providing helpful, informative, and professional customer service
• Demonstrate strong verbal and written communication skills by phone, text, and email
• Remain calm, patient, and solution-focused when customers are frustrated or need additional clarification and guidance
• Communicate confidently with prospective customers about services and pricing
• Bring strong organizational skills, attention to detail, and a commitment to improving efficiency while maintaining quality
• Thrive while managing multiple requests, changing priorities, and time-sensitive tasks
• Adapt to changing priorities and apply knowledge and sound judgment, with guidance as needed, to focus on the most impactful and time-sensitive needs
• Value consistency and dependability, demonstrating both through reliable attendance and follow-through
• Embrace technology and quickly adapt to new software and processes to improve efficiency
• Balance independent work with collaboration across a small team
• Commit to working in person at our Crete office Monday through Friday

Preferred Experience

• Two or more years of customer service, office support, scheduling, dispatch, or sales-support experience
• Experience working in a small-business office
• Experience in lawn care, home services, or another service-based business
• Experience using customer-management, scheduling, or CRM software

Relevant experience is helpful, but we are also interested in dependable, motivated candidates who communicate well, are coachable, and have a desire to learn and serve our customers with excellence.

Pay: $18.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid time off
• Referral program

Ability to Commute:

• Crete, NE 68333 (Required)

Work Location: In person

Salary : $18 - $22