Call Center Representative (Part Time)

Company Overview

Yankee Home is a full-service home improvement company serving homeowners across Connecticut, Massachusetts, and New York. We specialize in energy-efficient replacement windows, exterior and entry doors, custom bathroom remodeling, siding, and roofing. All projects are completed by skilled tradespeople and backed by industry-leading warranties and our Never Cattywampus Guarantee®, ensuring quality work done right the first time.

Why Work at Yankee Home?

Yankee Home is a people-first organization built on four core values that shape the employee experience:

• Integrity means doing the right thing, always. Employees are trusted and empowered to act ethically and transparently.
• Responsibility is about ownership and accountability, and we support one another in delivering results.
• Excellence drives us to set high standards, take pride in our work, and recognize achievements big and small.
• Listening ensures every voice matters through open communication, collaboration, and feedback at all levels.

At Yankee Home, employees are respected, supported, and encouraged to grow. We believe strong teams are built through trust, accountability, and a shared commitment to doing great work for our customers and for each other.

Benefits

At Yankee Home, we believe that supporting the health, wellbeing, and productivity of our team is essential to creating a thriving workplace. We offer a benefits package designed to support our team members’ well-being. Part-time positions may be eligible for a limited selection of benefits, which can include retirement savings opportunities, voluntary benefits, and employee support resources.

Benefits eligibility and offerings may vary by position, employment status, and location.

About the Role:

n this role, you will be the voice of our company, serving as the primary point of contact for customers. Your role is critical in managing inbound and outbound calls related to project inquiries, service requests, and for accurately documenting customer interactions. This position demands a strong focus on customer satisfaction, problem-solving, and maintaining a professional demeanor under pressure. Ultimately, your efforts will contribute to the smooth operation of construction projects by supporting communication flow and enhancing client relationships.

Qualifications:

• High school diploma or equivalent.
• Proven experience in a call center or customer service role, preferably in the construction or related industry.
• Basic knowledge of home improvement and construction terminology and processes is preferred but not mandatory.
• Strong verbal and written communication skills.
• Ability to use computer systems and customer relationship management (CRM) software.
• Demonstrated problem-solving skills and ability to handle difficult customer interactions.

Responsibilities:

• Engage potential customers, through inbound and/or outbound calls. Establish meaningful connections with homeowners by building rapport and trust with them.
• Maintain a courteous and helpful attitude to ensure a positive customer experience.
• Deliver outstanding customers service that reflects Yankee Home's commitment to care and professionalism.
• Efficiently coordinate appointments, supporting our Sales Team and ensuring a seamless customer experience.
• Contribute to a value-driven team culture rooted in integrity, responsibility, excellence, and active listening.

Skills:

Customer Service:

• Excellent customer service and relationship-building skills
• Ability to remain patient, professional, and courteous under pressure
• Committment to delivering a positive customer experience

Communication:

• Clear and professional verbal communication
• Strong phone etiquette
• Ability to explain products, services, or processes in understandable terms

Problem-Solving & Critical Thinking:

• Ability to quickly assess customer concerns and identify solutions
• Adaptability in fast-paced environment
• Ability to calmly handle unexpected situations

Other:

• Basic computer proficiency and ability to learn new systems quickly
• Strong attention to detail
• Ability to meet call center performance metrics (quality, productivity, attendance)

Yankee Home is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position and to participate in the application and interview process, in accordance with applicable law.

We are proud to be an equal opportunity employer and are committed to creating a workplace built on respect, integrity, and opportunity for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other st atus protected by applicable federal, state, or local law.

If you're looking for an opportunity to grow your career with a team that values integrity, responsibility, excellence, and listening, we encourage you to apply and become part of the Yankee Home team.