Quality Assurance Specialist

Position Overview:The Quality Assurance/Quality Control (QA/QC) Specialist III supports the QA/QC Department in various phases of implementing and monitoring Standard Operating Procedures, applying best practices, and contributing to the achievement of performance metrics for the BuildLACCD program. This role provides both technical and administrative support to ensure program activities align with standard operating procedures, best practices and continual improvement initiatives. Key responsibilities include assisting with compliance tracking, field observations, and documentation while also supporting day-to-day operations through word and excel processing, meeting minutes, preparation of spreadsheets and presentations, tracking timelines and responsibilities, database management, coordination with multiple departments, and providing technical assistance for special projects. The position plays a vital role in maintaining accurate records, facilitating oversight and performance assessments, and ensuring timely, high-quality project delivery.

Position Description: 

The QA/QC Specialist III provides a combination of technical and administrative support to ensure the effective implementation of quality assurance and quality control practices across the BuildLACCD program. Under the supervision of the QA/QC Manager, the QA/QC Specialist III’s responsibilities include but are not limited to:

1. QA/QC and Program Support

• Assist the QA/QC Department in monitoring compliance with Standard Operating Procedures (SOPs), documenting best practices, and contributing to performance metrics.
• Support team members in verifying that SOP requirements are accurately portrayed and assist in gathering required information.
• Analyze QA/QC processes to identify gaps and support corrective actions.
• Provide technical assistance for program assessments and Lessons Learned processes, including maintaining related databases.
• Perform field observation documentation, non-conformance tracking, and follow-up with departments on QA/QC administrative matters.
• Lead on-going SOPs, best practices, and performance metrics workshops.
• Ability to handle sensitive or confidential project and audit-related information with discretion.
• Demonstrates diplomacy, especially when following up on compliance issues or non-conformance documentation

2. Reporting and Documentation

• Supports the preparation of monthly, quarterly, semi-annual, and annual reports required for internal use, bond oversight, and performance audits where precision and professionalism are critical.
• Input, track, and maintain reports and logs to ensure accuracy and completeness.
• Support the organization and upkeep of QA/QC documentation, including database management and electronic filing systems.
• Help ensure all required uploaded information is tracked and kept current.

3. Administrative and Coordination Functions

• Provide general and technical administrative support to the QA/QC Department.
• Strong interpersonal skills to interact professionally with project managers, contractors, inspectors, and other District departments.
• Create accurate and concise meeting agendas, meeting minutes, and distribute materials.
• Develop spreadsheets, presentations, and other tools to support QA/QC operations.
• Assist in coordinating QA/QC matters with project managers, design professionals, contractors, audit groups, and other District departments.

4. Additional Responsibilities

• Contribute to the preparation of materials for executive team, auditors, and other stakeholders.
• Provide support for special projects and technical assignments as directed.
• Perform other duties as assigned to ensure successful delivery of QA/QC program objectives.
• Other duties as assigned.

Minimum Required Qualifications:

• 5 years of Administrative support experience
• A 4-Year College Degree
• Excellent communication skills
• Organization and information management
• Experience with meeting minutes, spreadsheets, document organization, and electronic filing
• Must be proficient with Microsoft suite, and Adobe PDF
• Must have very strong organizational skills, interpersonal skills, poise, tact, and diplomacy
• Ability to work in a fast-paced environment and good multitasking skills

Preferred Qualifications:

• Quality Assurance/Quality Control experience
• Architectural and Construction background
• Audit experience