IT Professional

Job Description:

• Implement, support, and enhance manufacturing application solutions including MES, WMS, and related production systems.
• Provide Level 1 support for mission-critical manufacturing platforms, including occasional after-hours or weekend support during production-impacting incidents.
• Analyze business and manufacturing processes to identify opportunities for increased efficiency, productivity, safety, and system performance.
• Develop and document functional and technical requirements to support business operations and future system enhancements.
• Troubleshoot application, interface, and infrastructure issues while coordinating with vendors and internal support teams to drive timely resolutions.
• Monitor system interfaces, application logs, and error reporting tools to proactively identify and resolve issues.
• Create and maintain technical documentation, work instructions, and knowledge base articles.
• Support implementation and deployment activities for new manufacturing technologies and strategic enterprise solutions.
• Manage ongoing support requests, system administration activities, and maintenance tasks.
• Support PC and server infrastructure within manufacturing facilities, including backup and recovery administration.
• Collaborate with infrastructure and operations teams to execute system upgrades, changes, and integrations.
• Participate in planning and continuous improvement initiatives for regional and global manufacturing systems.
• Ensure system functionality is thoroughly tested and validated during upgrades and future platform migrations.
• Deliver exceptional customer support and maintain strong communication with plant personnel, vendors, and stakeholders.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent professional experience.
• Minimum 5–9 years of IT experience, including hands-on experience with manufacturing system implementations.
• Minimum 1–3 years of experience within the automotive manufacturing industry preferred.
• Experience supporting high-availability or production-critical environments.
• Knowledge of manufacturing hardware including barcode scanners, thermal printers, and related shop floor peripherals.
• Experience supporting MES or WMS systems in a manufacturing/shop floor environment.
• Familiarity with PLC communication architecture.
• Understanding of networking fundamentals including LAN/WAN, firewalls, DHCP, DNS, and subnets.
• Scripting and automation experience using PowerShell, Bash, or Python.
• Experience with infrastructure technologies including:
  • Active Directory
  • Group Policy
  • Virtualization (VMware/Hyper-V)
  • Backup and recovery solutions (e.g., Veeam)

Preferred Qualifications (Experience Level, Skills, Knowledge):

• Experience working within a global organization or automotive supplier environment.
• Knowledge of programming languages such as C , Java, or JavaScript.
• Experience with relational databases such as SQL Server and Oracle.
• Experience with Kepware or industrial connectivity platforms.
• Strong troubleshooting, communication, and customer service skills.

What You’ll Bring

• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Excellent communication and collaboration skills across technical and non-technical teams.
• A proactive mindset with a passion for continuous improvement and operational excellence.
• Ability to quickly learn new technologies and adapt to evolving business needs.
• Demonstrates exceptional attention to detail with the ability to accurately analyze, troubleshoot, document, and resolve technical issues in fast-paced manufacturing and production environments.

Essential Common Requirements for all Employees:

Business Operating System (BOS): Understand, apply and meet all function-related BOS requirements.

Environmental, Health & Safety (EHS): Understand, apply and meet all function-related EHS requirements.

Product Safety: Understand, apply and meet all function-related Product Safety requirements.

Compliance: Understand, apply and meet all function-related Compliance requirements

Information Security: Understand, apply and meet all function-related IT / Information Security and confidentiality of YFAI information requirements.

Must comply with all company policies and procedures.

Employee must have the ability to work additional hours and / or overtime as needed or assigned to complete job duties on time.

Physical Ability Requirements:

Stationary Position (Sitting or Standing): Constantly

Movement (Walking): Constantly

Carry Weight (Lifting up to XX lbs): Occasionally

Communication (Seeing/Talking/Hearing): Constantly

Use Hands/Fingers (Operate computer, printer, phone): Constantly

Language Required and Preferred: Required: English (Fluency with Reading, Writing, Speaking)

Work Environment: Plant Floor, Office Environment Works closely with others, perhaps within a foot of another person Often exposed to distracting sounds and noisy conditions Exposure to hazardous equipment on a daily basis