What are the responsibilities and job description for the Entry-Level IT Professional position at E Logic?
E-logic is seeking an Entry-Level IT Professional to join our team supporting the Detroit Water & Sewerage Department (DWSD). In this role, you will work alongside E-logic and DWSD technical personnel to serve as a first point of contact for software troubleshooting, user account administration, and basic infrastructure support. This is an ideal position for a recent graduate or advanced IT student looking to gain hands-on experience in public sector IT operations.
Key Responsibilities
- Serve as the first line of support for end-users, troubleshooting software application errors and system issues.
- Create, configure, and maintain user accounts, access permissions, and roles.
- Assist senior analyst teams with application testing, test case execution, and basic IT infrastructure maintenance.
- Utilize basic SQL queries and operating system navigation to resolve daily application-level issues.
Qualifications & Requirements
- Currently in 3rd year of study or recent graduate of an accredited university program in Computer Science, Information Systems, Engineering, or a related field.
- Technical Skills:
- Basic proficiency with operating systems and basic SQL scripting.
- Strong troubleshooting and problem-solving abilities.
- Excellent verbal and written communication skills with customer-service orientation.
Important Notice:
This role is part of a proposal for Detroit Water & Sewerage Department (DWSD). Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.