Operational Excellence Specialist

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

The Operational Excellence Specialist leads key initiatives supporting the performance improvement of the branches parts operations, customer experience and revenue growth of the Yancey Parts group. The purpose is to work collaborative across the Parts, Service and Sales groups. The Specialist will also be responsible for developing and deploying daily/weekly/monthly management reporting packages to support the local branches to improve operational performance. The role includes active engagement with CAT and other OEM representatives on parts business initiatives, i.e. CAT Parts Excellence program. This position is also responsible for promoting a safe workplace and developing a “Safety First” culture.

• Develop Parts growth strategies and customer experience plans
• Design and implement customer relationship improvements (projects/programs)
• Lead operational efficiency projects targeting the Yancey Parts and Service relationship
• Provide SME knowledge of business products and value propositions of the Yancey Parts and Service division
• Write business proposals and prepare project plans supporting Earth moving parts group program enhancements
• Build relationships and negotiate with internal and external stakeholders of Programs
• Identify, map, leverage business strengths and customer needs to support program development

The Specialist will also be responsible for developing and deploying daily/weekly/monthly management reporting packages to support the local branches to improve operational performance.  The role includes active engagement with CAT and other OEM representatives on parts business initiatives, i.e. CAT Parts Excellence program.  This position is also responsible for promoting a safe workplace and developing a “Safety First” culture.   

Primary Responsibilities:

• Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner.
• Responsible for the identification, development and implementation plan of Branch performance improvement initiatives.
• Act as the primary liaison for CAT and other OEM representatives.
• Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed.
• Develop project plans supporting key initiatives in the EM division.
• Plan, enhance and develop financial reporting to better control Parts expenses.
• Monitor inventory levels to assure customer needs can be met on a timely basis.
• Assist in the development of revenue and profit goals, inventory requirements, and headcount requirements supporting EM Parts budget purposes.
• Lead required training supporting key initiatives.
• Become proficient in change management.
• Collaborate with Parts Sales teams strategies for promotions and products
• Support and communicate regularly with the Sales Teams
• Refine monthly Parts reporting tools with the goals of ease of us and transparency.
• Develop monitoring of key initiative performance post implementation.
• Become a “champion” of a process improvement culture.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior experience working in the heavy equipment, truck or automotive industry, specifically in parts or service. You should show prior leadership skills.  The ability to work with and motivate a team is required.

Education/Experience:

• Bachelors degree from a four year college or university or related equivalent experience required. 
• Specific industry, project manager, or supply chain systems training desired. 
• Minimum of 5-years of experience. 

Required Qualifications/Skills:

• Possess the necessary problem-solving skills to meet the needs of our customers and employees.
• Excellent people skills with customer service experience.
• Customer Service management experience.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities