What are the responsibilities and job description for the Operational Support Specialist position at Community Choice Financial Family of Brands?
Your Opportunity
Operational Support Specialist
The Operational Support Specialist plays a key role in ensuring smooth, efficient day-to-day business operations. This role supports cross-functional teams by managing processes, analyzes current workflows while pinpointing areas for improvement, and provides administrative and operational support. The Operational Support Specialist balances short-term operational needs with long-term strategic goals. The ability to communicate effectively with stakeholders at all levels will be crucial as you support the organization through transformative initiatives aimed at optimizing performance and achieving operational excellence.
What We Offer
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025.
Our Purpose
The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our Customers, Team Members, and Communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Wonder if you’ll fit in? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
Operational Support Specialist
The Operational Support Specialist plays a key role in ensuring smooth, efficient day-to-day business operations. This role supports cross-functional teams by managing processes, analyzes current workflows while pinpointing areas for improvement, and provides administrative and operational support. The Operational Support Specialist balances short-term operational needs with long-term strategic goals. The ability to communicate effectively with stakeholders at all levels will be crucial as you support the organization through transformative initiatives aimed at optimizing performance and achieving operational excellence.
What We Offer
- Paid on-the-job training and a comprehensive new hire program.
- Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
- Performance-based career advancement.
- Educational Reimbursement Program.
- Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-Sponsored Life and AD&D Insurance.
- Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
- Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
- Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
- Paid Time Off. (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment.)
- A relaxed, business casual dress code that includes jeans and sneakers!
- Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
- Support daily operational activities to ensure business continuity and efficiency.
- Assist with process documentation, workflow updates, and standard operating procedures.
- Coordinate communication between departments to resolve issues and ensure alignment.
- Provide administrative support including scheduling, documentation, and task coordination.
- Monitor and escalate operational risks, bottlenecks, or service issues.
- Participate in cross-functional projects and continuous improvement initiatives.
- Respond to internal inquiries and provide guidance on operational policies and processes that drive operational excellence.
- Bachelor's degree in Business Administration, Operations, or a related field preferred
- Minimum of 3 years of experience in operations, operational support roles or process improvement roles.
- Proven track record of successfully leading and implementing operational initiatives.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Excellent communication and interpersonal skills to influence stakeholders at all levels.
- Ability to manage multiple projects simultaneously and work under tight deadlines.
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025.
Our Purpose
The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our Customers, Team Members, and Communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Wonder if you’ll fit in? Learn more at https://www.ccffamilyofbrands.com/explore-careers
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information.
Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.
The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
