What are the responsibilities and job description for the Information Technology Technician position at Yakima Neighborhood Health Services?
Who We Are:
Established in 1975, Non-Profit Yakima Neighborhood Health Services serves patients in the areas of Behavioral Health, Family Dentistry, Internal Medicine, Women’s Health, Primary Care, Pediatrics, Vision Care and Pharmacy. Our mission is to improve the quality of life and equity in our communities by providing accessible and integrated health and social services, ending homelessness and offering unique learning opportunities for students of health professions.
Why Work at Yakima Neighborhood Health Services?
YNHS offers great compensation for this position, with a starting wage of $30-34.50 an hour, along with high value benefits of employer provided medical, dental, vision, life, disability and retirement insurances. To support our team, we also provide ten paid holidays, flexible amounts of paid leave and/or cash-out options, and retention bonuses to reward commitment to our mission.
Our Ideal Candidate: We are looking for a team member that is passionate about serving our internal team members with great IT customer service! Some technical requirements for this position are:
- High School Diploma or equivalent.
- 0-2 years of experience in a similar role, troubleshooting desktop workstations and software installation.
- Experience with any of the following is a plus: Windows 10; Windows Server 2012 / 2019; Office 365; Cisco Unified Communications; Cisco and Ubiquiti networking; Konica Minolta and HP printers.
- Excellent written and oral communications skills.
- Ability to lift up to 30 pounds.
- Ability to successfully pass a background check in relation to the position applied for.
- CompTIA A / Network and MCITP preferred (not required).
- Must have valid driver's license and car insurance.
Day to Day:
- Handle support calls from users.
- Respond to helpdesk tickets promptly.
- Install and configure hardware and software components.
- Assist users by troubleshooting software or hardware issues.
- Manage security and access privileges for users.
- Handle system alerts.
- Support calls run the gamut from application support to phone programming to security administration.
- Special projects as assigned.
Salary : $30 - $35