Information Technology – Systems Support Technician

Job Summary

New Columbia Fruit Packers (NCFP) manages 3,600 acres of apple and cherry orchards, and packs apples and cherries at two facilities located in Wenatchee and East Wenatchee. Under the supervision of the IT Senior Manager, the Systems Support Technician provides first- and second-level technical support to ensure the reliable operation of desktops, laptops, mobile devices, software, and network systems. This role supports end users by troubleshooting issues, managing devices, and maintaining IT equipment critical to daily business operations.

ESSENTIAL FUNCTIONS and DUTIES

• Provide technical support to end users via phone, email, remote tools, or in person.
• Diagnose and resolve hardware, software, network, and mobile device issues in a timely manner.
• Install, configure, and support desktops, laptops, printers, and mobile devices (iOS and Android).
• Assist in maintaining all network and server devices. Including Windows Servers, IBM AS400, camera systems, and wireless infrastructure.
• Manage mobile device enrollment, configuration, and security using MDM solutions.
• Support email, VPN, Wi‑Fi, and application access on mobile devices.
• Set up and maintain user accounts, permissions, and access rights.
• Assist with operating system updates, patches, and software deployments.
• Document incidents, resolutions, and procedures in the ticketing system.
• Escalate complex or unresolved issues to senior IT staff or vendors.
• Maintain IT asset inventory, including mobile devices and accessories.
• Follow cybersecurity best practices and company IT policies.

ESSENTIAL SKILLS and REQUIREMENTS

• Education: Associate’s degree or higher, preferably in Computer Science or related field, or equivalent work experience.
• 1–3 years of experience in an IT support or help desk role.
• Strong knowledge of Windows operating systems.
• Hands-on experience supporting smartphones and tablets (iOS and Android).
• Familiarity with mobile email, collaboration tools, and authentication methods.
• Experience with Mobile Device Management (MDM) platforms such as Intune, JamF, or similar.
• Experience with Microsoft 365, Active Directory, and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Strong problem-solving, communication, and customer service skills.

PREFERRED SKILLS and REQUIREMENTS

• Bilingual a plus.
• CompTIA A , Network , or related certifications.
• Experience with ticketing and remote support tools.
• Knowledge of endpoint security and device compliance.
• Experience with Virtualization technology (VMWare, Hyper-V, etc.)

POSITION TYPE/EXPECTED HOURS of WORK

• This is a full-time position. Typical days and hours of work are Monday through Friday, Day Shift, 8:00 am to 5:00 pm.
• May require occasional after-hours or on-call support.
• May require travel to remote office locations.
• Ability to lift and move IT equipment as needed.
• Office-based with hands-on and remote support responsibilities.

Compensation & Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Training and professional development opportunities

Join us to be part of a dynamic team that values innovation, collaboration, and continuous improvement. Your technical expertise will directly impact our ability to operate smoothly while supporting our commitment to quality.

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience:

• IT Support or help desk: 2 years (Required)

Language:

• English and Spanish (Preferred)

Location:

• Wenatchee, WA 98801 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $25 - $28