What are the responsibilities and job description for the Deskside Support Technician position at Y & L Consulting Inc.?
Not open to third party vendors, No Corp to Corp, No Visas/Sponsorship
Must be able to work onsite Monday through Friday in Springfield, MO 65899
The Technician will be supporting a significant laptop refresh / migration effort and will be responsible for:
- Laptop deployments and migrations
- End-user setup and support Hardware troubleshooting and break/fix activities
- Peripheral support (monitors, docks, printers, phones)
- User communications and scheduling Coordination with Service Desk, Infrastructure, and project teams
- General deskside support activities throughout the migration effort
Preferred Qualifications
- 3 years of hands-on Deskside Support experience
- Experience supporting enterprise Windows environments
- Strong customer service and communication skills
- Experience with laptop refreshes, hardware deployments, and user migrations
- Familiarity with Active Directory, Microsoft 365, and ServiceNow is preferred