Post Close Operation Specialist

Reports to: Manager, 2nd Market & Post Close

Supervises: 0 (directly) 0 (indirectly) 

ESSENTIAL FUNCTIONS

• Directs calculating of net funding on mortgage loans and validating funding numbers with closing agents; performs wiring approval; performs loan set up on Symitar for construction loans and funding construction loans draws as received by underwriting; pays construction inspection invoices.
• Leads the document delivery to the third party servicer utilizing e-delivery technology; validate servicer reporting for accuracy.
• Manage investor wholesale pipeline ensuring loan documents are delivered within commitment time frames; Prepares documents needed for the sale and transfer of loans and updates servicer with sale information; Provides investor documents as needed when requested for auditing.
• Perform detailed post-closing analysis of closed loan packages determining all documents are properly executed by borrowers and notary; facilitates with third party all corrections; ensures all documents are uploaded into the LOS system, completes loan data in LOS; responsible for accuracy of HMDA for reporting.
• Tracks all recorded deeds of trust and final title policies to ensure receipt, upload into LOS and update tracking information.
• Manages electronic service requests for mortgage sub-services via branch, phone and electronic systems. Responsible to handle the issue and validate resolution; offers recommendations to streamline and improve processes.
• Manages Rate Locks and executions to secondary investors and portfolio loan. Manages COC's and rate changes/extensions/expirations. Posts daily rates. 

EDUCATION/ EXPERIENCE

• College degree of two years or greater or two-three years of similar or related experience.
• A high school diploma or GED equivalency.
• Must be registered annually in the Nationwide Mortgage Licensing System (NMLS) License and all data must be kept up-to-date.

 OTHER SKILLS AND ABILITIES

• Interpersonal skills – Courtesy, tact, and diplomacy are essential elements of the job.  Work involves much person contact with other inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Must be detailed oriented with strong organizational skills.
• Multi-tasking in a member service environment is essential.
• Ability to operate a PC with a windows operating system and multiple online loan operating systems.
• Ability to work in a paperless environment.

 PERFORMANCE MEASUREMENTS:

• Maintain less than 10% error findings during internal and external audits.
• Maintain investor pipeline movement meeting commitment dates.
• Maintain 7 days or less turn time of delivery of loans to servicer.
• Maintain member satisfaction both internal and external; maintain customer satisfaction with less than 5% complaints.

 SERVICE STANDARDS:

• Own the Issue

o    Build confidence that you will help through your words and actions.

o    Minimize the team/member’s effort.

• Personalize the Experience

o    Show that you care about the person and the issue.

o    Adapt to the team/member’s pace, style, and emotional tone.

• Be Authentic

o    Be genuine.

o    Be present in the conversation to avoid sounding mechanical.

• Understand, then Solve

o    Aim for one-call resolution.

o    Address the underlying issue vs. just the request.

o    Be crystal clear on next steps.

• Be Curious to Exceed Expectations

o    Pick up on cues and clues indicating other needs.

o    Engage in conversation to discuss broader needs.

o   Help the member access additional resources, products, and services to gain more value.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 WORK ENVIRONMENT:

Typical office – no hazardous or unpleasant conditions.

 DISCLAIMER: 

Y-12 Federal Credit Union checks all Mortgage Loan Originators and Employees against the GSA Excluded Parties List, HUD LDP List, and FHFA SCP List as a part of our Hiring Procedures. All NMLS registered MLO’s for Y-12 Federal Credit Union have been checked against these lists and will screen all mortgage employees on a semi-annual or annual basis, as required.

 We are an EEO Employer

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Supervisors as deemed appropriate may assign additional functions and requirements.  

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

Job descriptions are not intended and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.