What are the responsibilities and job description for the Consumer Loan Underwriter position at Y-12 FCU Brand?
Reports to: Manager, Consumer Underwriting
Supervises: 0 (Direct) 0 (Indirect)
ESSENTIAL FUNCTIONS
1.Approve, counter, or deny consumer loan requests while maintaining accordance with credit union policies and procedures. Actively review requests for approval/counter opportunities for borrowers of all credit tiers
2. Identify cross-sell opportunities for all qualifying consumer loan requests submitted through the Direct channel
3. Calculate verification of income when appropriate using paystubs, tax returns, or other qualified documentation. Calculate and verify appropriate consumer ratios including but not limited to debt-to-income, loan-to-value, and payment-to-income
4. Actively seek improvements to standard processes and systems, identifying possible gains for consistency, cost, and efficiency.
5. Build and maintain strong working relationships with internal as well as external partners. Possess strong communication skills to maintain and improve communication across all departments and with vendor partners including local dealerships
6. Ability to perform underwriting skills in multiple queues in a high-volume environment
7. Perform other duties as assigned.
EDUCATION/ EXPERIENCE
- Two to four years of similar or related experience.
- A two year college degree or completion of extensive in-house training program, preferred.
OTHER SKILLS AND ABILITIES
- Ability to create an atmosphere that promotes teamwork, collaboration, and initiative.
- Courtesy, tact, and diplomacy are essential elements for success in this position.
- Detail-oriented with strong organizational and interpersonal skills.
- Personal initiative, creativity, judgement, and diplomacy while problem-solving for complicated decisions and interactions with staff and dealer partners; a segment of conversations may require additional tact, courtesy, and diplomacy.
- Have working knowledge of GAP, Common Sense, and other insurance programs.
- Maintain knowledge and awareness of credit union products and services.
PERFORMANCE MEASUREMENTS:
- To maintain a professional, courteous, and friendly atmosphere for members and co-workers.
- To ensure that all loan transactions are timely, confidential, complete and comply with the policies and procedures of Y-12 FCU.
- To take initiative for personal career development and seek opportunities to learn new skills.
- To attend and actively participate in all branch, staff and credit union meetings and training sessions in order to maintain an awareness of organizational issues an promotional campaigns. Remaining current on changes in policies, procedures, compliance and product development.
SERVICE STANDARDS:
- Own the Issue
o Build confidence that you will help through your words and actions.
o Minimize the team/member’s effort.
- Personalize the Experience
o Show that you care about the person and the issue.
o Adapt to the team/member’s pace, style, and emotional tone.
- Be Authentic
o Be genuine.
o Be present in the conversation to avoid sounding mechanical.
- Understand, then Solve
o Aim for one-call resolution.
o Address the underlying issue vs. just the request.
o Be crystal clear on next steps.
- Be Curious to Exceed Expectations
o Pick up on cues and clues indicating other needs.
o Engage in conversation to discuss broader needs.
o Help the member access additional resources, products, and services to gain more value.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
Typical office – no hazardous or unpleasant conditions.
We are an EEO Employer
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
