What are the responsibilities and job description for the Service Manager - Water Treatment position at Xylem?
The Evoqua Service Manager leads Safety-First, reliable, and profitable operations for petrochemical and heavy industrial clients across their territory.
- Water / RO Technical Foundation (Required)
- Proven Leadership in Safety Critical Environments
- Operational & Financial Accountability
- Customer Credibility
As a Service Manager, you will support and lead service operations centered around reverse osmosis (RO), membrane‑based treatment systems, and complex water treatment processes supporting refineries, petrochemical plants, and heavy industrial facilities. Our teams work hands‑on with high‑pressure RO systems, pretreatment processes, membrane performance optimization, troubleshooting, cleaning strategies, and long‑term system reliability in mission‑critical applications.
Xylem’s service organization values deep technical understanding combined with practical field experience. Service Managers are expected to bring strong RO and membrane system knowledge to guide troubleshooting, mentor technical teams, support customer technical discussions, and ensure systems meet stringent performance and water quality requirements.
Day‑One Success Profile
- Water / RO Technical Foundation (Required)
- Prior hands‑on experience with industrial water treatment and reverse osmosis systems
- Ability to speak credibly with refinery, petrochemical, or heavy industrial customers on RO systems, membranes, operating parameters, and service execution
- Strong working knowledge of RO operations and troubleshooting (deep expert‑level authority supported by Engineering / Applications)
- Proven Leadership in Safety‑Critical Environments
- Experience leading frontline technical or craft teams in industrial, safety‑sensitive operations
- Demonstrated ownership of safety culture, compliance, and proactive risk management
- Ownership of a P&L or complex cost / revenue accountability in a service or operations environment
Key Responsibilities
Leadership & Team Management
Safety & Compliance
Operational & Project Execution
Financial & P&L Management
Communication & Collaboration
The estimated salary range for this position is $90,000 to $110,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
Salary : $90,000 - $110,000