Field Service Technician

THE ROLE:

The Field Service & Logistic Technician will be responsible for conducting safe and efficient field service at customer sites, including mechanical and electrical troubleshooting, preventive maintenance, and addressing safety issues. Supports seamless operations by staging service parts, managing inventory, and verifying shipments. Maintains warehouse organization and ensures accurate stock records, contributing to a safe and productive work environment.

This role includes system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item.

We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

CORE RESPONSIBILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with direct supervision but can work independently if needed

Travel Requirements:

• Some travel required
• 5%-20% travel depending on division & location (overnight stays, away from home)

Driving Requirements

• Driver Application for Employment
• Motor Vehicle Report (MVR)

Forms:

• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• Copy of Driver’s License
• Copy of Medical Certificate (if applicable)

QUALIFICATIONS:

Education Requirements

• HS diploma or equivalent
• CDL, class A or B with applicable endorsements (HAZ is a plus)
• Or, Capable of obtaining a CDL, class A or B with applicable endorsements (HAZ is a plus)

Experience Requirements:

• Ability to obtain all required customer clearances as needed (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience preferred

Skill Requirements:

• Electrical, mechanical, diesel experience depending on business unit
• Work without direct supervision
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways