What are the responsibilities and job description for the Field Technician position at IFS-US Field Support?
Field Technician
IFS-US Companies Part –Time, As-needed * Occasional travel is required
About the Role
IFS Companies is seeking a skilled and driven Field Technician to support retail technical installations, troubleshooting, and field operations across regional and national projects. This role is ideal for a hands-on professional who thrives in dynamic environments, enjoys solving complex technical challenges, and excels at building strong relationships with clients, retailers, and internal teams.
As a Field Technician, you will also serve as a field trainer, helping elevate the performance of field teams through hands-on guidance, technical expertise, and real-time problem solving.
What You’ll Do
- Diagnose and resolve technical issues reported by field teams and retail partners
- Train field personnel and assist with advanced troubleshooting in the field
- Work online tech-support hours as needed
- Execute and coordinate installation and repair activities in retail stores
- Complete Break/Fix reports, escalation documentation, and operational reports
- Install, maintain and work scheduled national events
- Collaborate with global teams to ensure readiness and proper training
- Maintain accountability for performance within your assigned region
- Accurately track, document, and complete all assigned work
- Perform overnight and early-morning onsite installations when required
- Support online field teams
- Work with multi-person installation teams
- Build and maintain strong retail store relationships
- Support cross-functional teams across company
- Travel throughout the market and region to support multiple programs and projects
- Attend in-person or remote field team training sessions
- Perform additional duties as assigned
How Your Success Will Be Measured
- Achievement of assigned goals and objectives
- Customer and client satisfaction based on execution quality
- Timely and successful completion of events and project deliverables
What You Bring
- Smartphone with a working rear-facing camera for reporting and validation
- Ability and willingness to travel, including overnight and air travel
- Flexible availability, including short-notice travel
- Ability to train and collaborate with remote installers
- Reliable transportation and a valid driver’s license in good standing
- Ability to pass background and drug screening
- Technology display installation and training experience (or equivalent)
- Interactive display installation and maintenance experience
- Experience with retail display installation and troubleshooting
- Strong English verbal and written communication skills
- Basic math and measurement proficiency
- Basic PC and Windows experience
- Ability to safely use common hand and power tools
- Ownership or access to tools required for interactive display work
- Ability to read and follow planograms (POGs), assembly instructions, and project maps
- Ability to work from home in a quiet environment and onsite in retail stores and events
- Valid passport or ability to obtain one
- Bilingual skills are a plus
Physical Requirements
- Ability to climb ladders, use tools, and lift up to 50 lbs. unassisted
- Ability to work in tight or confined spaces and perform tasks from floor to ceiling
- Ability to remain on your feet and physically active for up to six continuous hours
- Ability to safely push or pull pallets and fixture boxes up to 500 lbs. over distances up to 100 yards, including uneven surfaces
Pay: $20.00 - $24.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
Work Location: In person
Salary : $20 - $24