What are the responsibilities and job description for the Professional Insurance Collector l position at Xtensys?
Who We Are
Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.
We are seeking an experienced Professional Insurance Collector I to support our continued growth and commitment to deliver exceptional client outcomes.
Why Join Us?
Mission-Driven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
Autonomy and Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
A Culture of Innovation: Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.
Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.
The Role
Your Mission: As our next Professional Insurance Collector I, you will be responsible for assisting the team in resolving patient accounts to get claims paid properly and quickly by working with the insurance company, thus reducing the outstanding accounts receivable for Xtensys. A successful Insurance Collector will have strong computer skills, be comfortable with medical terminology, are organized and thrive in a highly structured environment. Members of the Revenue Cycle team work independently but are flexible and collaborative to ensure that the department’s goals are met.
What You’ll Do Day-to-Day
Maintain and manage Epic work queues, including Follow-Up and Denial work queues, ensuring timely and effective handling of all items within these queues to support efficient claims processing and account resolution.
Reviews any correspondence in WQs including rejections on a timely basis.
Interacts and works closely with other departments of the Medical Centers.
Maintains a working knowledge of all billing functions, procedures and regulations.
Research problems relating to patient accounts, including working with other departments concerning billing issues.
Engage with patients and payers via phone to address and resolve issues related to accounts, ensuring effective communication to facilitate prompt resolution.
Identifying problematics trends and communicating with department leaders.
Meets established quality and productivity goals as defined by the department.
Is responsible for attending all mandatory education programs as required.
Maintains confidentiality and adheres to all HIPAA guidelines and regulations.
Other duties as assigned.
Proven Track Record
Who You Are & What You’ll Bring
1-2 years of billing and insurance collections in a healthcare environment.
Education/Certifications
High School Diploma or GED required.
Associate’s degree or Coding Certification preferred.
Technical Savvy
Epic experience a plus.
Travel Requirements: No travel required
Physical Readiness: Lifting up to 20 pounds, standing or sitting for extended periods of time, as well as repetitive use of hands and fingers.
Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.
We are seeking an experienced Professional Insurance Collector I to support our continued growth and commitment to deliver exceptional client outcomes.
Why Join Us?
Mission-Driven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
Autonomy and Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
A Culture of Innovation: Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.
Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.
The Role
Your Mission: As our next Professional Insurance Collector I, you will be responsible for assisting the team in resolving patient accounts to get claims paid properly and quickly by working with the insurance company, thus reducing the outstanding accounts receivable for Xtensys. A successful Insurance Collector will have strong computer skills, be comfortable with medical terminology, are organized and thrive in a highly structured environment. Members of the Revenue Cycle team work independently but are flexible and collaborative to ensure that the department’s goals are met.
What You’ll Do Day-to-Day
Maintain and manage Epic work queues, including Follow-Up and Denial work queues, ensuring timely and effective handling of all items within these queues to support efficient claims processing and account resolution.
Reviews any correspondence in WQs including rejections on a timely basis.
Interacts and works closely with other departments of the Medical Centers.
Maintains a working knowledge of all billing functions, procedures and regulations.
Research problems relating to patient accounts, including working with other departments concerning billing issues.
Engage with patients and payers via phone to address and resolve issues related to accounts, ensuring effective communication to facilitate prompt resolution.
Identifying problematics trends and communicating with department leaders.
Meets established quality and productivity goals as defined by the department.
Is responsible for attending all mandatory education programs as required.
Maintains confidentiality and adheres to all HIPAA guidelines and regulations.
Other duties as assigned.
Proven Track Record
Who You Are & What You’ll Bring
1-2 years of billing and insurance collections in a healthcare environment.
Education/Certifications
High School Diploma or GED required.
Associate’s degree or Coding Certification preferred.
Technical Savvy
Epic experience a plus.
Travel Requirements: No travel required
Physical Readiness: Lifting up to 20 pounds, standing or sitting for extended periods of time, as well as repetitive use of hands and fingers.
Salary : $21 - $25