Jira Administrator

Work Type: RemoteWho We Are:

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.

We are seeking an experienced Jira Administrator to support our continued growth and commitment to deliver exceptional client outcomes.

Why Join Us?

• MissionDriven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
• Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
• A Culture of Innovation: Have a fresh perspective? We want it. We encourage risktaking and continuous improvement.
• Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.
  
  

The Role:

Your Mission: We are seeking a skilled and detail-oriented Jira Administrator to manage and optimize our Atlassian Jira instance. You will be responsible for the day-to-day administration, configuration, and support of our Jira platform, ensuring it effectively meets the needs of our various teams and projects. The ideal candidate will possess a strong understanding of Jira functionalities, workflows, and best practices, along with excellent problem-solving and communication skills.

What You’ll Do Day-to-Day:Jira System Administrator & Configuration:

• Support Jira Service Management (JSM), including request types, queues, SLAs, and automations
• Manage user accounts, permissions, and security schemes within Jira
• Configure and maintain projects, workflows, issue types, screens, fields, and notifications
• Install, configure, and maintain Jira apps/addons and integrations
• Perform routine system health checks, monitoring, maintenance, upgrades, and patching in coordination with IT teams
  
  

Workflow Design & Optimization:

• Partner with stakeholders to gather requirements and translate them into effective Jira workflows
• Design, build, and maintain complex workflows, including conditions, validators, and transitions
• Continuously optimize workflows to improve efficiency, usability, and scalability.
  
  

User Support, Training & Enablement:

• Provide responsive technical support and troubleshooting for Jira users across the organization
• Develop training materials and deliver sessions to onboard new users and promote best practices
• Create and maintain clear, userfriendly documentation for Jira configurations and processes
  
  

Reporting, Data & Insights:

• Build and maintain dashboards and reports to track project progress, team performance, and key metrics
• Ensure data integrity, consistency, and governance across the Jira environment
• Support data migration, cleanup, and system improvement initiatives as needed
  
  

Collaboration & Continuous Improvement:

• Collaborate closely with project managers, developers, and business stakeholders to deliver scalable Jira solutions
• Communicate clearly with both technical and nontechnical audiences regarding updates, issues, and enhancements
• Install, configure, and maintain Jira apps/addons and integrations
  
  

Who You Are & What You’ll Bring:Education/Certifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. Equivalent experience of 35 years in a relevant role may be considered in lieu of a degree.
• Atlassian certifications (e.g., ACPJA) are a plus.
  
  

Proven Track Record:

• Minimum of two (2) years of experience as a Jira Administrator, including management of medium to large Jira environments.
• Experience with Jira Service Management (JSM).
  
  

Preferred Skills & Experience:

• Experience with other Atlassian products (e.g., Confluence, Bitbucket).
• Knowledge of REST APIs and integration techniques.
• Experience with database management (e.g., SQL).
• Experience with Jira addons and integrations (e.g., Confluence, Bitbucket, Slack, Microsoft Teams) is preferred.
• Experience with Agile methodologies (Scrum, Kanban) and how Jira supports them is a plus.
  
  

Technical Savvy:

• Strong understanding of Jira core functionalities, workflows, permissions, and notifications.
• Excellent analytical and problemsolving skills with a strong attention to detail.
  
  

Physical Readiness:

• Capability for sedentary work, including sitting for long periods and occasionally exerting up to 10 pounds of force. (Note: Update if the role requires lifting heavy hardware/servers).