Sales and Service Specialist

XPressGuards is the nation's fastest-growing security services agency providing customized integrated security solutions using leading-edge technology and the latest equipment. Our team consists of highly qualified, experienced, and knowledgeable protection industry professionals who create a client experience that exceeds industry standards. As part of our team, you'll have the opportunity to play an important role in our rapidly growing organization while working in a dynamic, diverse, and inclusive work environment.

 Summary of Job: 

• Provide professional experience for customers
• Ability to communicate and provide various security solutions to leads and clients
• Be able to engage potential clients in a professional and positive manner.

What You Will Do:

• Review process and customer accounts
• Review available services
• Manage and resolve customer complaints and concerns
• Maintain liaison with other departments for services completion
• Resolve customer inquiries in a timely manner
• Knowledge of service lines, prices, times, and customer agreements
• Establish and maintain a positive working relationship with customers, guard team, and admin staff
• Ability to conduct a one call close
• Ability to follow up with leads
• Conduct cold calls

Minimum Requirements:

• Must be 21 years of age
• Must have 3-5 years of sales experience
• Must have excellent written and verbal skills
• Minimum High School Diploma / GED Equivalent

What You Will Need:

• A strong phone presence with a great attitude
• Ability to solve problems and create alternative solutions
• Ability to deliver exceptional customer service
• Must be capable of performing all physical requirements including standing, walking, and sitting
• Pass an extensive background check (criminal record, driving record, drug testing, etc.)

Preferred requirements:

• Knowledge of the security industry
• An associates degree

What You'll Love About Us

Great Company Culture:  Our goal is to create a work environment you want to work in

Benefits: Medical, Dental, and Vision / 401 K 

Paid Meal Period: 30-minute paid meal period 

Paid Holidays: 5 paid holidays at a holiday rate if worked 

Paid Training: We pay you to learn

An Equal Opportunity Employer--M/F/D/V

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

XpressGuards is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.