What are the responsibilities and job description for the Mailroom Customer Service Rep position at XPB Americas?
Customer Service Rep
About the Role:
As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.
Essential Job Responsibilities:
- Batch documents and organize them for data entry processing.
- Enter data from source documents into automated systems accurately and efficiently.
- Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
- Perform verification tasks as required, checking for accuracy and identifying errors.
- Make corrective entries as indicated by verification results or other warnings.
- Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
- Operate peripheral equipment as part of the data entry process.
- Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
- Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
- Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
- Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
- Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
- Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.
Qualifications:
- High school diploma or equivalent.
- Proficiency in reading, writing, and speaking English.
- Ability to work at a computer for extended periods.
- Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
- Close vision and ability to focus are necessary for performing tasks accurately.
- Experience with data entry is desirable.
- Ability to engage in repetitive motion activities like twisting, bending, and climbing.
- Previous experience with data entry is advantageous.
Customer Service Rep (Mailroom) - Plainview, NY
XBP Americas seeks a highly energetic individual to fill the Part-Time Customer Service Representative I position in Plainview, NY.
The Entry-Level Mail Clerk is responsible for efficiently and accurately handling, sorting, and processing all incoming and outgoing mail and packages. This role supports daily office operations and requires a high level of accuracy and attention to detail.
XBP Global is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, creed, religion, national origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
EOE/Minorities/Females/Veterans/Disabled
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.