What are the responsibilities and job description for the Looking for Siebel SME (Subject Matter Expert) position at Xoriant?
Looking for Siebel SME (Subject Matter Expert)
Location: Austin TX
Role Overview
We are looking for a highly experienced Siebel SME to lead and support the design, implementation, and optimization of Siebel CRM solutions. This role requires deep functional and technical expertise in Siebel applications, along with the ability to work closely with business stakeholders to drive system enhancements and operational efficiency.
Key Responsibilities
Siebel SME
- 10 years of hands-on Siebel CRM experience, especially in Service Request, case management, workflows, assignment rules, screens, views, applets, and integrations.
- Ability to assess current case lifecycle, agent screens, data entry steps, queues, handoffs, escalations, approvals, and case closure process.
- Identify AHT drivers caused by duplicate entry, screen switching, missing context, manual workarounds, poor search, unclear case history, or weak integrations.
- Experience with legacy modernization where Siebel remains the core system and improvements are delivered through overlays, automation, integration, and process optimization.
- Strong workshop facilitation skills with business, operations, agents, supervisors, IT, and architecture teams to convert findings into practical improvement opportunities.