Business Analyst/Consultant IV

Job Title: "Business Analyst/Consultant IV"

Location: Madison, WI (Remote within Wisconsin only)

Duration: Long Term

Hardware/Software Environment

• ServiceNow ITSM

Key Responsibilities:

• Service Request Development: Collaborate with business stakeholders to gather requirements; design, build, and test automated service requests and workflows within the ServiceNow Service Catalog.
• ITSM Implementation: Lead the functional configuration of ITSM modules (Incident, Problem, Change, and Request), ensuring all system changes follow authorized governance workflows.
• Platform Support: Provide expert-level support and maintenance for implemented modules, ensuring system performance aligns with agency service delivery standards.
• Process Design & Documentation: Develop and maintain comprehensive documentation for system configurations, process flows, and user guides to ensure long-term platform sustainability.

Qualifications:

• Administrative/Technical Writing
• Experience in Technical Writing and Documentation

General Competencies:

• Excellent oral and written communication skills
• Analytical/problem solving skills

Information Technology Applications:

• Application Development and Support of CICS/DB2/COBOL/JCL
• Mainframe Systems: Using Changeman, CNTL-M or the like
• Web and client-server application development experience, including requirements gathering, design, coding, testing, implementation, and support
• Mainframe Application Experience (SQL/COBOL/CICS/JCL/DB2)
• Including Ability to identify and Create Test Data; Creating and Modifying Files and JCL in order to test the accuracy of System Modifications
• Knowledge of Electronic Document Management, BPM, Workflow, and Scan/Capture software using products such as eDocs and Kofax Total Agility.
• Analysis and Design of Mainframe Applications

Information Technology Architecture

• Evaluate and recommend programming languages, design tools and applications