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Job Title: "Business Analyst/Consultant IV"
Location: Madison, WI (Remote within Wisconsin only)
Duration: Long Term
Hardware/Software Environment
Job Title: "Business Analyst/Consultant IV"
Location: Madison, WI (Remote within Wisconsin only)
Duration: Long Term
Hardware/Software Environment
- ServiceNow ITSM
- Service Request Development: Collaborate with business stakeholders to gather requirements; design, build, and test automated service requests and workflows within the ServiceNow Service Catalog.
- ITSM Implementation: Lead the functional configuration of ITSM modules (Incident, Problem, Change, and Request), ensuring all system changes follow authorized governance workflows.
- Platform Support: Provide expert-level support and maintenance for implemented modules, ensuring system performance aligns with agency service delivery standards.
- Process Design & Documentation: Develop and maintain comprehensive documentation for system configurations, process flows, and user guides to ensure long-term platform sustainability.
- Administrative/Technical Writing
- Experience in Technical Writing and Documentation
- Excellent oral and written communication skills
- Analytical/problem solving skills
- Application Development and Support of CICS/DB2/COBOL/JCL
- Mainframe Systems: Using Changeman, CNTL-M or the like
- Web and client-server application development experience, including requirements gathering, design, coding, testing, implementation, and support
- Mainframe Application Experience (SQL/COBOL/CICS/JCL/DB2)
- Including Ability to identify and Create Test Data; Creating and Modifying Files and JCL in order to test the accuracy of System Modifications
- Knowledge of Electronic Document Management, BPM, Workflow, and Scan/Capture software using products such as eDocs and Kofax Total Agility.
- Analysis and Design of Mainframe Applications
- Evaluate and recommend programming languages, design tools and applications