What are the responsibilities and job description for the Service Readiness Director position at XNRGY Climate Systems?
Company Overview
XNRGY Climate Solutions is a leading North American provider of sustainable design and advanced manufacturing for custom air handling (CRAH) and liquid cooling systems (Chillers). Operating from Mesa, Arizona and Montreal, Canada, XNRGY is in a period of rapid growth, having launched two advanced manufacturing facilities in under a year to meet rising demand for energy‑efficient HVAC solutions supporting AI and data center infrastructure.
XNRGY is on track to become the fastest U.S. industrial manufacturing company to reach $1B in revenue.
Position Summary
The Director, Service Readiness is a senior internal leader responsible for ensuring the Service organization is fully prepared to scale efficiently, predictably, and with increasing maturity during a period of rapid growth. As Service expands from approximately 30 to 130 in employees in less than a year, this role focuses on building the organizational foundation that enables consistent, high‑quality execution at scale.
Reporting to the Senior Service Executive, the Director of Service Readiness owns the design, integration, and readiness of the Service operating system—including organizational structure, workforce preparedness, operating cadence, and execution governance. This role works on the business, acting as a force multiplier for Service leadership by ensuring strategy translates into durable organizational capability, clarity, and discipline.
This is an internally focused role and does not involve direct customer delivery or field operations management.
Core Accountability
Own the overall organizational readiness, coherence, and scalability of the Service organization by aligning structure, roles, processes, systems, and execution governance across all Service functions.
Key Responsibilities
Service Organization & Scale Readiness
The Director, Service Readiness has authority to define and reinforce Service operating mechanisms, readiness standards, and governance structures, and to escalate risks or misalignment to senior Service leadership.
Qualifications
XNRGY Climate Solutions is a leading North American provider of sustainable design and advanced manufacturing for custom air handling (CRAH) and liquid cooling systems (Chillers). Operating from Mesa, Arizona and Montreal, Canada, XNRGY is in a period of rapid growth, having launched two advanced manufacturing facilities in under a year to meet rising demand for energy‑efficient HVAC solutions supporting AI and data center infrastructure.
XNRGY is on track to become the fastest U.S. industrial manufacturing company to reach $1B in revenue.
Position Summary
The Director, Service Readiness is a senior internal leader responsible for ensuring the Service organization is fully prepared to scale efficiently, predictably, and with increasing maturity during a period of rapid growth. As Service expands from approximately 30 to 130 in employees in less than a year, this role focuses on building the organizational foundation that enables consistent, high‑quality execution at scale.
Reporting to the Senior Service Executive, the Director of Service Readiness owns the design, integration, and readiness of the Service operating system—including organizational structure, workforce preparedness, operating cadence, and execution governance. This role works on the business, acting as a force multiplier for Service leadership by ensuring strategy translates into durable organizational capability, clarity, and discipline.
This is an internally focused role and does not involve direct customer delivery or field operations management.
Core Accountability
Own the overall organizational readiness, coherence, and scalability of the Service organization by aligning structure, roles, processes, systems, and execution governance across all Service functions.
Key Responsibilities
Service Organization & Scale Readiness
- Design and evolve the Service organizational structure, roles, decision rights, and escalation paths to support rapid growth.
- Ensure workforce expansion is absorbed without fragmentation, inefficiency, or loss of execution discipline.
- Anticipate organizational strain points and address readiness gaps proactively.
- Define hiring standards, growth sequencing, and onboarding frameworks for the Service organization.
- Partner with Service leaders and Workforce teams to ensure role clarity, productivity, and readiness as headcount scales.
- Design, implement, and maintain the Service operating cadence, including planning rhythms, performance reviews, and escalation forums.
- Establish clear issue tracking, prioritization, and closure mechanisms.
- Reinforce disciplined follow‑through and eliminate recurring execution breakdowns.
- Own coherence across Service processes, systems, and workflows.
- Partner with the Service Operations Excellence Manager to prioritize and sequence process, system, and infrastructure initiatives.
- Ensure adoption, consistency, and sustainability of the Service Operating Model.
- Monitor organizational health, execution effectiveness, and operational risk indicators.
- Identify systemic inefficiencies and lead cross‑functional improvement initiatives.
- Drive continuous improvement in efficiency, predictability, and Service effectiveness.
- Serve as a trusted execution and readiness partner to Service leadership.
- Enable leaders to focus on customers, strategy, and results by absorbing organizational complexity.
- Maintain strong alignment with QHSE, Engineering, Manufacturing, Finance, and IT.
The Director, Service Readiness has authority to define and reinforce Service operating mechanisms, readiness standards, and governance structures, and to escalate risks or misalignment to senior Service leadership.
Qualifications
- 10 years of leadership experience in service operations, operational excellence, organizational design, or scaling environments.
- Proven success preparing and scaling complex service or operations organizations in high‑growth settings.
- Strong expertise in operating models, organizational readiness, and execution governance.
- Ability to influence senior leaders without direct authority.
- Experience in manufacturing, HVAC, or complex industrial services preferred.
- Service organization scales sustainably with high levels of clarity and readiness.
- Reduced recurring execution issues and organizational friction.
- Strong workforce preparedness, onboarding consistency, and role clarity.
- Increased leadership focus on customers, strategy, and performance outcomes.