What are the responsibilities and job description for the Manufacturing Systems Support Specialist position at XL Specialized Trailers?
Position Summary
The Manufacturing Systems Support Specialist is a hybrid IT and operational technology role responsible for frontline support, shop-floor systems reliability, and light ERP/SQL troubleshooting. This position serves as the first responder for technology issues affecting production and office users while supporting the implementation and maintenance of manufacturing systems, hardware, and network-connected devices. The role ensures stable operations across the facility and collaborates closely with the Business Systems Manager and production teams.
Reports To
Business Systems Manager
Key Responsibilities
- Provide first-response support for computers, mobile devices, scanners, printers, and production PCs. Support CNC workstation uptime, including hardware, OS, and connectivity troubleshooting. Configure, deploy, and maintain shop-floor devices such as barcode scanners, tablets, and HMIs. Assist in implementing shop-floor management/MES-lite applications and related hardware. Run network wiring, terminate cabling, and assist in access point installations. Support virtual server provisioning and workstation imaging. Conduct basic SQL queries and assist with ERP troubleshooting under the Business Systems Manager. Maintain documentation, device inventories, and standard operating procedures. Provide support for production process improvements and small-scale automation initiatives.
Required Qualifications
- 2-4 years experience in IT support, systems support, or manufacturing technology environments. Hands-on troubleshooting of Windows systems, scanners, printers, and networked devices. Basic SQL experience (SELECT queries, basic joins). Experience with ERP systems or manufacturing software. Ability to support wiring runs, access points, and basic infrastructure tasks. Ability to provision new hardware and create virtual machines. Strong communication skills, especially with shop-floor personnel.
Preferred Qualifications
- Experience with barcoding and labeling equipment (Zebra, Honeywell, etc.). Exposure to MES or shop-floor traveler systems. Basic PowerShell or scripting ability. Familiarity with virtualization technologies (VMware, Hyper-V). Understanding of CNC/PLC-connected devices.
Behavioral Competencies
- Service-oriented and responsive to user needs. Works effectively in a fast-paced manufacturing environment. Strong troubleshooting and documentation habits. Curious, resourceful, and able to learn new technologies.