Location: San Jose, CA (Hybrid)

Mode: Contract

Job Description:

·       Partner closely with Business, Architecture, Tech Leads, and Product Management to drive end-to-end project execution and alignment.

·       Evaluate existing business processes, uncover inefficiencies, and propose data-backed improvements.

·       Use SQL to extract, parse, and analyze CRM and ERP datasets, generating insights that inform operational and strategic decisions.

·       Build and maintain dashboards, reports, and performance metrics to track business health and support continuous optimization.

·       Present analysis, insights, and recommendations to stakeholders through clear, structured communication.

·       Support the rollout of new systems, workflows, and process enhancements to strengthen operational efficiency.

·       Create functional documentation, business process flows, and other project artifacts to ensure clarity and traceability.

·       Write detailed user stories and acceptance criteria in Jira to guide development and testing.

Skills

·       Strong cross-functional collaboration with business, product, architecture, and engineering teams

·       Proficient in SQL for extracting, parsing, and analyzing complex CRM/ERP datasets

·       Ability to evaluate business processes and identify optimization opportunities

·       Skilled in building dashboards, reports, and performance metrics

·       Clear and structured communication of insights and recommendations

·       Experience supporting system implementations and process improvements

·       Strong documentation capabilities, including workflows, functional specs, and user stories (Jira)