What are the responsibilities and job description for the Technical Solutions Consultant position at Xerox?
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
Xerox is looking for a customer-focused Technical Solutions Consultant to serve as a trusted technical advisor throughout the sales process. In this role, you will partner with Sales Representatives to assess customer needs, recommend office technology solutions, and ensure successful implementation and adoption. If you enjoy combining technical expertise with customer engagement to deliver business solutions, this is an excellent opportunity to make an impact.
Why Join This Team:
• Competitive compensation and comprehensive benefits package
• Opportunities to work with innovative office technology and software solutions
• Professional development through online training and continuous learning
• Collaborative, customer-focused environment that values technical expertise
• Mileage reimbursement for applicable business travel
What You Will Do:
• Partner with Direct Sales Representatives as the technical subject matter expert during customer engagements
• Conduct pre-sales needs assessments and recommend solutions that align with customer business objectives
• Present technical solutions in a clear, customer-friendly manner to technical and non-technical stakeholders
• Lead product installations, configuration, and customer onboarding activities to support successful adoption
• Support product evaluations and trial periods to help customers maximize the value of Xerox solutions
What You Need to Succeed:
• Minimum of 2 years of experience in B2B technical sales or technical sales support
• Experience with office software solutions such as DocuWare, DocuShare, PaperCut, Workplace Cloud, or similar technologies is preferred
• Knowledge of solution-based sales methodologies and customer consultation practices
• Strong verbal, written, presentation, and interpersonal communication skills
• College education or equivalent experience with a focus on Information Technology, Management Information Systems, or Networking preferred
• Industry certifications are considered an asset
• Familiarity with computer operating systems
• Ability to travel up to 25%
• This position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company's motor vehicle safety standards.
• Ability to perform light lifting as required for the role
How We Set You Up for Success:
• Comprehensive onboarding and online training programs
• Ongoing career development opportunities
• Competitive medical, dental, and vision benefits
• 401(k) with company matching, Health Savings Account, Flexible Spending Accounts, and tuition reimbursement
• Additional employee benefits including life insurance, pet insurance, and identity theft protection
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