What are the responsibilities and job description for the Technical Site Operations Manager - Charlotte, NC position at Xerox?
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
Join Xerox as a Service Delivery Management Professional II and play a key role in delivering an exceptional Managed Print Services (MPS) experience for our customer in Charlotte, NC. In this customer-facing role, you will manage day-to-day technical site operations, support implementation and ongoing service delivery, and collaborate with cross-functional teams to maintain a reliable, high-performing print environment. This position requires candidates to be within a commutable distance of Charlotte, NC for onsite or hybrid work.
Why Join This Team:
- Make a direct impact by supporting a large-scale Managed Print Services environment.
- Collaborate with customers and cross-functional technical teams to deliver outstanding service.
- Work with innovative print technologies, fleet management tools, and enterprise infrastructure.
- Contribute to continuous improvement initiatives that enhance operational efficiency and customer satisfaction.
- Grow your expertise in technical service delivery, project coordination, and customer relationship management.
What You Will Do:
- Serve as the primary onsite customer contact, coordinating daily Managed Print Services operations and supporting implementation, deployment, and steady-state activities.
- Monitor service requests, manage escalations, facilitate issue resolution, and ensure adherence to service level agreements.
- Configure and support print environments, including print servers, drivers, networking, firmware, device settings, and installation verification.
- Manage fleet uptime by coordinating with service providers, overseeing hardware and consumable orders, monitoring predictive service queues, and supporting inventory and asset management.
- Develop and maintain operational documentation, implementation procedures, workflow processes, customer communications, and status reporting while identifying opportunities for continuous process improvement.
What You Need to Succeed:
- Bachelor's degree (Preferred) or 4–6 years of relevant professional experience.
- Experience supporting enterprise print environments, technical implementations, troubleshooting, and customer-facing service delivery.
- Strong knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint; Microsoft Project experience is beneficial.
- Demonstrated problem-solving, analytical, task management, and process improvement skills with the ability to manage multiple priorities.
- Excellent interpersonal, written, and verbal communication skills with a strong customer focus and the ability to work independently in a dynamic environment.
How We Set You Up for Success:
- Collaborative partnership with experienced service delivery, operations, and technical support teams.
- Opportunity to work with enterprise Managed Print Services technologies and customer environments.
- Exposure to continuous improvement initiatives that strengthen operational excellence.
- Supportive environment that encourages professional growth and ongoing learning.
- Meaningful work focused on delivering outstanding customer experiences and operational success.
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