What are the responsibilities and job description for the Docucare Associate - Lynn, MA position at Xerox?
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
Join Xerox as a DocuCare Associate II and become an integral part of our Service Delivery team, supporting one or more customer locations to deliver exceptional managed print services. In this role, you will help maintain device performance, ensure service level commitments are achieved, and contribute to an outstanding customer experience through proactive maintenance, responsive support, and continuous improvement. This position offers an excellent opportunity to build technical expertise while making a meaningful impact on customer operations.
Why Join This Team:
- Deliver services that directly contribute to customer satisfaction and operational success.
- Build technical skills through hands-on equipment maintenance and service delivery.
- Collaborate with experienced service professionals in a customer-focused environment.
- Contribute to continuous improvement initiatives that enhance service quality and efficiency.
- Grow your career through ongoing learning, training, and development opportunities.
What You Will Do:
- Perform scheduled preventative maintenance on customer print devices to maximize equipment performance and reliability.
- Replenish consumables, maintain onsite parts inventory, and document service activities accurately.
- Perform first-level troubleshooting and repairs, escalating technical issues in accordance with established procedures.
- Maintain clean, organized devices and work areas while ensuring customer service level agreements are achieved.
- Support knowledge sharing, continuous improvement initiatives, and ongoing professional development to enhance service delivery.
What You Need to Succeed:
- High school diploma or equivalent; additional technical training or relevant work experience is beneficial.
- Experience supporting office equipment, managed print services, field service, or a related technical service environment.
- Strong troubleshooting and problem-solving skills with the ability to follow established procedures.
- Excellent customer service, communication, and organizational skills with attention to detail.
- Ability to work independently, manage priorities, and maintain accurate service documentation.
How We Set You Up for Success:
- Comprehensive onboarding and technical training to support your success.
- Ongoing opportunities for professional development and skills enhancement.
- Collaborative team environment focused on knowledge sharing and customer success.
- Established service processes, tools, and support resources to help you deliver high-quality service.
- Opportunity to contribute to operational improvements that benefit both customers and the business.
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