What are the responsibilities and job description for the Client Associate - Honolulu, HI position at Xerox?
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
The Client Associate serves as the primary on-site operational support representative for Xerox-managed services at assigned client locations. This role is responsible for ensuring the successful delivery of contracted services, maintaining strong client relationships, supporting operational processes, managing billing and inventory activities, and providing technical support for Xerox document management solutions. The Client Associate works closely with both the client and Xerox management to ensure service excellence, operational efficiency, and customer satisfaction.
Responsibility:
- Ensures day to day interface with account key contacts
- Works closely with immediate manager sharing information and following up with account activity.
- Participates in internal and external account reviews.
- Performs timely submission of billing requirements with all associated reporting.
- Supply/Inventory management.
- Network installation of Xerox device if needed.
- Scan to file configuration on all Xerox devices.
- Scan to file set-up on FTP Server.
- Desktop installation of software if needed.
- FTP server update to Xerox devices.
Qualifications:
- Associate degree or equivalent work experience preferred.
- Experience in customer service, office operations, managed print services, or technical support.
- Working knowledge of Microsoft Office applications.
- Basic understanding of networking concepts, FTP servers, multifunction printers, and scanning technologies.
- Experience with Xerox devices and document management solutions is preferred.
Skills & Competencies:
- Excellent customer service and relationship management skills.
- Strong verbal and written communication abilities.
- Organizational and time management skills with attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Problem-solving and analytical skills.
- Technical aptitude with networking and office technology.
- Ability to work independently while collaborating effectively with internal teams.
- Professional demeanor with a commitment to delivering exceptional client service.
What We Offer:
- Competitive compensation (hourly compensation and applicable overtime).
- Comprehensive benefits offerings (including medical, dental, vision, life insurance).
- Retirement Plan – 401k.
- Paid holidays, personal choice days, and paid time off.
- A culture that offers flexibility and a healthy work life balance.
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